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Professional Development Seminar - Conflict Resolution

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Price: $49.00
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Description

Overview: Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Your participants will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

Seminar Modules:

  • Module 01 - Getting Started
  • Module 02 - An Introduction to Conflict Resolution
  • Module 03 – Conflict Resolution Styles with the Thomas-Kilmann Instrument
  • Module 04 - Creating an Effective Atmosphere
  • Module 05 - Creating a Mutual Understanding
  • Module 06 - Focusing on Individual and Shared Needs
  • Module 07 - Getting to the Root Cause
  • Module 08 - Generating Options
  • Module 09 - Building a Solution
  • Module 10 - The Short Version of the Process
  • Module 11 - Additional Tools



Course Features Include:

  • Expert Lectures
    Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.
  • Certificates of Completion
    Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.
  • PowerPoint Visuals
    Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.
  • Professional Development Activities
    Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.
  • Review Quizzes
    Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.
  • Mobile Access
    With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!

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