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Professional Development Seminar - Conflict Resolution

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Price: $49.00
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Overview: The Law of Win/Win says, “Let’s not do it my way or your way but the best way.”

At some point, when working with people, conflict is bound to happen. Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence. It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits. In this conflict resolution module, you will learn how to:

  • Negotiate, adjudicate, and mediate to mitigate disputes
  • Conflict resolution theories and models
  • Deal with anger, contain your emotions, and resolve conflicts with facts
Resolving conflict in a positive way is a rare skill but can be developed and practiced. Be the difference today.

Seminar Modules:
  • Module 01 - Getting Started
  • Module 02 - An Introduction to Conflict Resolution
  • Module 03 – Conflict Resolution Styles with the Thomas-Kilmann Instrument
  • Module 04 - Creating an Effective Atmosphere
  • Module 05 - Creating a Mutual Understanding
  • Module 06 - Focusing on Individual and Shared Needs
  • Module 07 - Getting to the Root Cause
  • Module 08 - Generating Options
  • Module 09 - Building a Solution
  • Module 10 - The Short Version of the Process
  • Module 11 - Additional Tools

Course Features Include:

  • Expert Lectures
    Learn on-demand from top instructors who are industry subject matter experts. Our highly certified expert instructors possess a superior understanding of the subject matter in their fields and have the ability to convey this knowledge in an effective, engaging, and professional manner to a wide audience.
  • Certificates of Completion
    Upon completion of a series of courses you can earn a certificate of completion from Career Academy. Certificates of Completion will display your full name, course completed, as well as the date of completion. Students have the ability to print this out or save it digitally to showcase your accomplishment.
  • PowerPoint Visuals
    Many of the in-depth theories and processes discussed in our courses can be learned most efficiently through the detailed PowerPoint slides presented. These visuals are accompanied by an instructor voice-over to provide our students with a clear, efficient, and complete presentation of concepts.
  • Professional Development Activities
    Students are provided access to professional development activity files which allow for an individual to test out course theories and apply the knowledge they earned from the course.
  • Review Quizzes
    Once a course is completed, test your knowledge by taking our course review quiz! Students have the ability to retake any review quizzes as many times as they wish to ensure they understand the material or to improve upon their scores.
  • Mobile Access
    With our universal course player, you can learn from your computer, tablet as well as mobile devices. Keep up with your training on the go!