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Frequently Asked Questions


How do I become a member?

Are there any additional charges other than the membership fee?

I received a special code to become a member, such as a Groupon code, how do I use it?

Do I get access to all of the courses in the program?

Can I see what courses are included in the membership?

Are your videos downloadable?

What types of payment do you accept?

I purchased a training bundle or had access to VideoTrainer as a pre-existing customer, can my old training account be merged with the new one?

What is difference between the Membership on and the bundle(s) on Groupon?

Would I get the same courses that are included in this Groupon bundle that I have or looked at, with the Membership?

I joined the membership and logged in, where do I start?

Where do I sign in? There is no place on your page to sign in.

Are practice labs included in your annual membership?

How do I review the questions that I got wrong on a quiz? All I see is how many I got right. Do you offer anything to go with the videos?

How can I reach out to the instructor if I have a question about the training or a quiz?

Do you have a mobile app for I can download to my phone/tablet?

Is there an exam I will need to pass in order to earn the certificate of completion for a course?

Managing Your Membership

I forgot my password! What do I do?

How do I change my password once I’m logged in?

How do I view my membership information, such as my expiration date?

How do I adjust the types of notification emails I receive?

Reactivating or Cancelling Your Membership

I cancelled my membership, but now I want to return. How do I renew?

How do I cancel my auto-renewal/membership?

If I cancel, will I still have access to my membership?

What is your refund policy?

Customer Referrals and Feedback

What do I need to do to refer someone? Do you offer something for referrals?

I have feedback regarding a course. How can I contact with my feedback?

Renewals and Payments

How do I renew my membership?

My credit card has been declined, why?

I am trying to signup on my phone and cannot complete the payment due to the credit card date field. What is wrong?

How do I update my payment information?

Which payment method other than a credit card could I use to pay for the annual membership? I live in a country where banking services are very limited and do not have a credit card. Also, could I have a relative/friend of mine use their credit card to pay for my membership?

If I do not cancel my subscription before the end of the year, what is the cost for the subscription for the renewal?

Why do I have 2 invoices for my membership?

I’ve just paid for my membership but it says it’s expired when I log in.

General Course Information

Are your videos downloadable?

What is a Certificate of Completion?

Once I complete a course series, do I receive a Certificate of Completion?

How do I access my Certificates of Completion?

My Certificate of Completion is not appearing. What do I do?

What is the minimum passing score for a quiz or final exam?

How many times can I retake quizzes and final exams?

I have questions about Project Management courses, Contact Hours and PDUs. What do I do?

How do I get certified once I complete a course series?

Do your courses support Closed Captioning?

Are all of your courses based on just videos?

Where can I find the schedule for your online courses? Are there deadlines?

Will I be certified after taking your courses and passing the exams?

Is there a way I can stop and restart where I left off? Also, is there a way that the courses are marked as complete once I have gone through a certain course?

I am looking for a certain course on your catalog but I can’t find it. How do I find out if you have it or if you will offer it in the future?

Does your training courses qualify for CEUs?

I am looking for CISSP. Is your CISSP course up to date?

I’m just beginning. What course should I start with?

Project Management

Where can I go to get more information about the Project Management Certifications?

Is the PMP® Exam Prep course updated to reflect the recent changes in 2018?

I am interested in taking the PM and/or the CAPM® course but I have no previous experience. Can I find any job as Project Coordinator in IT?

I want to go for my PMP® certification. Which courses should I take?

I want to go for my CAPM® certification. Which courses should I take?

What are the prerequisites for the Certified Associate in Project Management (CAPM)® exam?

What are the prerequisites for the Project Management Professional (PMP)® exam?

Is Career Academy an R.E.P. (Recognized Education Provider)?

Do these courses count towards the 35 contact hour requirement for the PMP®?

Are the exam vouchers included with the membership?

What is a PDU?

Are these PDUs valid for certification renewal?

How Many PDUs and Contact Hours can I earn from your training?

What Our Learners Are Saying

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