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ITIL® Foundation - Course 02: Introduction to ITSM

Course Overview

In this course, you will learn about ITSM as a practice and ITSM lifecycle.

Course Video Duration: 53m

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Topic A: ITSM as a Practice

Topic B: ITSM Lifecycle

Topic C: ITSM Summary

Topic D: Review of Course Quiz

Training Review Quiz

Are you ready to test your knowledge? If so, Launch the Review Quiz below!

Course Review Quiz

Workbook with Review Quiz Answer Key

Use our handy workbook and quiz answer key below!

Course Workbook

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