Become a Member   |   Contact Us   |   Marketplace   |   Sign In
ITIL® Service Operation (SO) Online Training Series

Training Series Overview

This training series covers the concepts of ITIL® Service Operation. Students will learn about IT service lifecycle service operation, service operation processes and common service operation activities. Students will also learn about service operation functions and technical considerations.

Career Path: ITIL® Service Operation is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Series Taught By: Patrick Von Schlag

Certification Details

Certification Exam Details:
Certification Exam Voucher for this course can be purchased at
Print or Digital Book Courseware for this course can be purchased by contacting
Join the itSM Solutions Mentoring for this course at
Looking for Exam Voucher Details? Click Here

Available PDUs for this Course Series: 22
By completing this course series, you will earn 22 PDUs. itSM Solutions, a CareerAcademy partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute (PMI®) and its courses have been approved for PDUs. Learn More

Available ITIL® Credits for this Course Series: 3
By completing this course series, you will earn 3 ITIL® Credits. Learn More

Available CEUs for Course Series Completion: 8
Students can earn up to 8 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. Learn More

Access Training Courses Below

Click any of the titles below to launch your videos:

Course 01 - Course Introduction 12m

Course 02 - IT Service Lifecycle Service OperationAccess Now - No Membership Required 36m

Course 03 - Service Operation Processes 2h 36m

Course 04 - Common Service Operation Activities 25m

Course 05 - Service Operation Functions 42m

Course 06 - Technical Considerations 52m

Training Final Exam

Are you ready to earn your certificate of completion? If so, Launch the Final Exam below to do so now!

Training Final Exam