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ITIL® OSA - Course 02: Introduction to Operational Support & Analysis

Course Overview

In this course, you will learn about service operation, principles of OSA and the OSA summary.

Course Video Duration: 30m

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Topic A: Service Operation

Topic B: Principles of OSA

Topic C: OSA Summary

Training Review Quiz

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Course Review Quiz

Workbook with Review Quiz Answer Key

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Course Workbook

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