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ITIL® Continual Service Improvement Online Training Series

Training Series Overview

Continual service improvement should be an integral part of every stage of the ITIL® service management framework. ITIL® Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.

Career Path: ITIL® Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Series Taught By: Patrick Von Schlag

Certification Details

The ITIL® Foundation Certificate is a required prerequisite. The exam format is as follows:

  • Multiple choice examination questions
  • Eight questions per paper
  • 28 marks required to pass (out of 40 available) - 70%
  • 90 minutes duration
  • Closed book

Certification Exam Details:
itSM Solutions: Learn More about this certification exam.
Certification Exam Voucher for this course can be purchased at
Print or Digital Book Courseware for this course can be purchased by contacting
Join the itSM Solutions Mentoring for this course at
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Available PDUs for this Course Series: 22
By completing this course series, you will earn 22 PDUs. itSM Solutions, a CareerAcademy partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute (PMI®) and its courses have been approved for PDUs. Learn More

Available ITIL® Credits for this Course Series: 3
By completing this course series, you will earn 3 ITIL® Credits. Learn More

Available CEUs for Course Series Completion: 6
Students can earn up to 6 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. Learn More

Access Training Courses Below

Click any of the titles below to launch your videos:

Course 01 - Course Introduction 11m

Course 02 - Continual Service ImprovementAccess Now - No Membership Required 42m

Course 03 - 7-Step Improvement Process 46m

Course 04 - Reporting, Methods & Technology 1hr 1m

Course 05 - CSI Organization & Implementation 42m

Training Final Exam

Are you ready to earn your certificate of completion? If so, Launch the Final Exam below to do so now!

Training Final Exam