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70-685: Enterprise Desktop Support Technician Online Training Series

Training Series Overview

Candidates for this training series support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user's system remotely, or by visiting an end user's desktop. They should have a working knowledge of operating in an Active Directory domain environment.

New! Add-on Practice Labs: This course series offers optional hands on practice-labs available for purchase. Try out your new skills today! Learn More

Series Taught By: Sandra Batakis

Available CEUs for Course Series Completion: 18
Students can earn up to 18 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. Learn More

Access Training Courses Below

Click any of the titles below to launch your videos:

Course 01 - Identifying Cause and Resolving Desktop Application IssuesAccess Now - No Membership Required 2hr 30m

Course 02 - Operating System Troubleshooting and Support 2hr 34m

Course 03 - Networking with Windows 7 3hr 17m

Course 04 - Configuring Security and Troubleshooting Issues 1hr 56m

Course 05 - Supporting Mobile Users 1hr

Course 06 - Maintaining Hardware on Windows 7 1hr 52m

Course 07 - Centralizing Configurations 39m

Course 08 - User Login, Profiles and Access to Resources 1hr 33m

Training Final Exam

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Training Final Exam