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Frequently Asked Questions

Becoming A Member

How do I become a member?

Are there any additional charges other than the membership fee?

I received a special code to become a member, such as a Groupon code, how do I use it?

My credit card has been declined, why?

I am trying to signup on my phone and cannot complete the payment due to the credit card date field. What is wrong?

Do I get access to all of the courses in the program?

Can I see what courses are included in the membership?

Are your videos downloadable?

What types of payment do you accept?

I purchased a training bundle or had access to VideoTrainer as a preexisting customer, can my old training account be merged with the new one?

Do you offer a money back guarantee?

Managing Your Membership

I forgot my password! What do I do?

How do I change my password once I’m logged in?

How do I view my membership information, such as my expiration date?

How do I adjust the types of notification emails I receive?

How do I renew my membership?

How do I update my payment information?

What types of payment do you accept?

Reactivating or Cancelling Your Membership

I cancelled my membership, but now I want to return. How do I renew?

How do I cancel my membership?

If I cancel, will I still have access to my membership?

What is your refund policy?

Customer Referrals and Feedback

How do I refer someone to the membership service?

I have feedback regarding a course. How can I contact CareerAcademy with my feedback?

General Course Information

I am trying to view course videos in Firefox, but am not able to see them. What's wrong?

Are your videos downloadable?

What is a Certificate of Completion?

Once I complete a course series, do I receive a Certificate of Completion?

How do I access my Certificates of Completion?

My Certificate of Completion is not appearing. What do I do?

What is the minimum passing score for a quiz or final exam?

Do quizzes and final exams time out?

How many times can I retake quizzes and final exams?

I have questions about Project Management courses, Contact Hours and PDUs. What do I do?

How do I get certified once I complete a course series?

Do your courses support Closed Captioning?

College Credits with American Business and Technology University (ABTU)

Can I earn college credits for American Business and Technology University (ABTU)?

What degree levels can these college credits be applied towards?

I have completed my course series and am ready to earn my college credits. What do I do?

How many times may I take the ABTU proctored exam?

Is there another way for me to earn college credits with ABTU other than taking their proctored exams?

What degree programs are offered at American Business and Technology University (ABTU)?

Do I need to pay extra for the college credits?

What Our Learners Are Saying

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