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Frequently Asked Questions


How do I become a member?

Are there any additional charges other than the membership fee?

I received a special code to become a member, such as a Groupon code, how do I use it?

Do I get access to all of the courses in the program?

Can I see what courses are included in the membership?

Are your videos downloadable?

What types of payment do you accept?

I purchased a training bundle or had access to VideoTrainer as a pre-existing customer, can my old training account be merged with the new one?

What is difference between the Membership on and the bundle(s) on Groupon?

Would I get the same courses that are included in this Groupon bundle that I have or looked at, with the Membership?

I joined the membership and logged in, where do I start?

Where do I sign in? There is no place on your page to sign in.

Are practice labs included in your annual membership?

How do I review the questions that I got wrong on a quiz? All I see is how many I got right. Do you offer anything to go with the videos?

How can I reach out to the instructor if I have a question about the training or a quiz?

Do you have a mobile app for I can download to my phone/tablet?

Is there an exam I will need to pass in order to earn the certificate of completion for a course?

Managing Your Membership

I forgot my password! What do I do?

How do I change my password once I’m logged in?

How do I view my membership information, such as my expiration date?

How do I adjust the types of notification emails I receive?

Reactivating or Cancelling Your Membership

I cancelled my membership, but now I want to return. How do I renew?

How do I cancel my auto-renewal/membership?

If I cancel, will I still have access to my membership?

What is your refund policy?

Customer Referrals and Feedback

What do I need to do to refer someone? Do you offer something for referrals?

I have feedback regarding a course. How can I contact with my feedback?

Renewals and Payments

How do I renew my membership?

My credit card has been declined, why?

I am trying to signup on my phone and cannot complete the payment due to the credit card date field. What is wrong?

How do I update my payment information?

Which payment method other than a credit card could I use to pay for the annual membership? I live in a country where banking services are very limited and do not have a credit card. Also, could I have a relative/friend of mine use their credit card to pay for my membership?

If I do not cancel my subscription before the end of the year, what is the cost for the subscription for the renewal?

Why do I have 2 invoices for my membership?

I’ve just paid for my membership but it says it’s expired when I log in.

General Course Information

Are your videos downloadable?

What is a Certificate of Completion?

Once I complete a course series, do I receive a Certificate of Completion?

How do I access my Certificates of Completion?

My Certificate of Completion is not appearing. What do I do?

What is the minimum passing score for a quiz or final exam?

How many times can I retake quizzes and final exams?

I have questions about Project Management courses, Contact Hours and PDUs. What do I do?

How do I get certified once I complete a course series?

Do your courses support Closed Captioning?

Are all of your courses based on just videos?

Where can I find the schedule for your online courses? Are there deadlines?

Will I be certified after taking your courses and passing the exams?

Is there a way I can stop and restart where I left off? Also, is there a way that the courses are marked as complete once I have gone through a certain course?

I am looking for a certain course on your catalog but I can’t find it. How do I find out if you have it or if you will offer it in the future?

Does your training courses qualify for CEUs?

I am looking for CISSP. Is your CISSP course up to date?

I’m just beginning. What course should I start with?

Project Management

Where can I go to get more information about the Project Management Certifications?

Is the PMP® Exam Prep course updated to reflect the recent changes in 2016?

I am interested in taking the PM and/or the CAPM® course but I have no previous experience. Can I find any job as Project Coordinator in IT?

I want to go for my PMP® certification. Which courses should I take?

I want to go for my CAPM® certification. Which courses should I take?

What are the prerequisites for the Certified Associate in Project Management (CAPM)® exam?

What are the prerequisites for the Project Management Professional (PMP)® exam?

Is Career Academy an R.E.P. (Recognized Education Provider)?

Do these courses count towards the 35 contact hour requirement for the PMP®?

Are the exam vouchers included with the membership?

What is a PDU?

Are these PDUs valid for certification renewal?

How Many PDUs and Contact Hours can I earn from your training?

College Credits with American Business and Technology University (ABTU)

Can I earn college credits for American Business and Technology University (ABTU)?

What degree levels can these college credits be applied towards?

I have completed my course series and am ready to earn my college credits. What do I do?

How many times may I take the ABTU proctored exam?

Is there another way for me to earn college credits with ABTU other than taking their proctored exams?

What degree programs are offered at American Business and Technology University (ABTU)?

Do I need to pay extra for the college credits?

What Our Learners Are Saying

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