IT Service Management Training Catalog (85 Courses)

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ITIL® Orientation Series
  • Course 01 - ITIL’s Lifecycle Approach to IT Service Management
ITIL® Foundation Series
  • Course 01 - Course Introduction
  • Course 02 - Introduction to ITSM
  • Course 03 - Continual Service Improvement
  • Course 04 - Service Operation
  • Course 05 - Service Transition
  • Course 06 - Service Design
  • Course 07 - Service Strategy
ITIL® Practitioner Series
  • Course 01 - Course Introduction
  • Course 02 - ITSM Continual Improvement
  • Course 03 - Principles Themes
  • Course 04 - OCM
  • Course 05 - Communications
  • Course 06 - Metrics
  • Course 07 - CSI Approach
  • Course 08 - Integrate CSI
ITIL® Continual Service Improvement Series
  • Course 01 - Course Introduction
  • Course 02 - Continual Service Improvement
  • Course 03 - 7-Step Improvement Process
  • Course 04 - Reporting, Methods & Technology
  • Course 05 - CSI Organization & Implementation
ITIL® Managing Across the Lifecycle Series
  • Course 01 - Course Introduction
  • Course 02 - Introduction to Managing Across the Lifecycle
  • Course 03 - Stakeholder Management & Communication
  • Course 04 - Process Integration
  • Course 05 - Managing Services Across the Lifecycle
  • Course 06 - Governance
  • Course 07 - Measurement
  • Course 08 - Implement & Improving
ITIL® Operational Support & Analysis Series
  • Course 01 - Course Introduction
  • Course 02 - Introduction to Operational Support & Analysis
  • Course 03 - Service Operation Processes
  • Course 04 - OSA Common Activities
  • Course 05 - Service Operation Functions
  • Course 06 - Organize & Implement
ITIL® Planning, Protection & Optimization Series
  • Course 01 - Course Introduction
  • Course 02 - Planning, Protection & Optimization
  • Course 03 - PPO Processes
  • Course 04 - Organize & Implement
ITIL® Release, Control & Validation Series
  • Course 01 - Course Introduction
  • Course 02 - Release, Control & Validation
  • Course 03 - RCV Processes
  • Course 04 - Organizing & Technology
ITIL® Service Offerings & Agreements Series
  • Course 01 - Course Introduction
  • Course 02 - Service Offerings & Agreements
  • Course 03 - SOA Processes
  • Course 04 - Organizing, Technology & Implementation


ITIL® Service Design Series
  • Course 01 - Course Introduction
  • Course 02 - Service Design
  • Course 03 - Service Design Activities
  • Course 04 - Service Design Processes
  • Course 05 - Technology, Organization & Implementation
ITIL® Service Operation Series
  • Course 01 - Course Introduction
  • Course 02 - IT Service Lifecycle Service Operation
  • Course 03 - Service Operation Processes
  • Course 04 - Common Service Operation Activities
  • Course 05 - Service Operation Functions
  • Course 06 - Technical Considerations
ITIL® Service Strategy Series
  • Course 01 - Course Introduction
  • Course 02 - Service Strategy
  • Course 03 - Services & Strategy
  • Course 04 - Service Strategy Processes
  • Course 05 - Organizing & Sourcing
  • Course 06 - Implementation
ITIL® Service Transition Series
  • Course 01 - Course Introduction
  • Course 02 - Service Transition
  • Course 03 - Service Transition Processes
  • Course 04 - Common Service Transition Activities
  • Course 05 - Structure, Technology & Implementation
RESILIA™ Foundation Awareness Components (itSM751) Series
  • Course 01 - Introduction to RESILIA™ Foundation
  • Course 02 - Introduction to Cyber Resilience
  • Course 03 - Risk Management
  • Course 04 - Managing Cyber Resilience
  • Course 05 - RESILIA™ Foundation Summary
RESILIA™ Practitioner Awareness Components (itSM761) Series
  • Course 01 - Introduction to RESILIA™ Practitioner
  • Course 02 - Think Different
  • Course 03 - Risk Management
  • Course 04 - CSI Approach to Becoming Cyber Resilient
  • Course 05 - RESILIA™ Practitioner Summary
COBIT 5 Foundation v1.0 Series
  • Course 01 - Course Introduction
  • Course 02 - Overview and Key Features of COBIT 5
  • Course 03 - COBIT 5 Principles
  • Course 04 - COBIT 5 Enablers
  • Course 05 - Implementation Guidance
  • Course 06 - Process Capability Model and COBIT 5 Summary


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