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ITIL® Operational Support & Analysis (OSA) Online Training Series

Training Series Overview

This training series covers the concepts of ITIL® Operational Support & Analysis. Students will learn about service operation processes and OSA common activities. Students will also learn about service operation functions and how to organize and implement these concepts.

Career Path: ITIL® Operational Support & Analysis is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.

Series Taught By: Patrick Von Schlag

Certification Details

Certification Exam Details:
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Available PDUs for this Course Series: 38
By completing this course series, you will earn 38 PDUs. itSM Solutions, a CareerAcademy is a partner, is a Recognized Education Provider (REP #2626) with the Project Management Institute (PMI®) and its courses have been approved for PDUs. Learn More

Available ITIL® Credits for this Course Series: 4
By completing this course series, you will earn 4 ITIL® Credits. Learn More

Available CEUs for Course Series Completion: 8
Students can earn up to 8 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. Learn More

Access Training Courses Below

Click any of the titles below to launch your videos:

Course 01 - Course Introduction 11m

Course 02 - Introduction to Operational Support & AnalysisAccess Now - No Membership Required 30m

Course 03 - Service Operation Processes 3h 1m

Course 04 - OSA Common Activities 25m

Course 05 - Service Operation Functions 46m

Course 06 - Organize & Implement 58m

Training Final Exam

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Training Final Exam