|ITIL® Operational Support & Analysis (OSA) Online Training Series|
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Training Series Overview
This training series covers the concepts of ITIL® Operational Support & Analysis. Students will learn about service operation processes and OSA common activities. Students will also learn about service operation functions and how to organize and implement these concepts.
Career Path: ITIL® Operational Support & Analysis is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Series Taught By: Patrick Von Schlag
Does this training qualify for college credits?
Available PDUs for this Course Series: 38
Available ITIL® Credits for this Course Series: 4
Available CEUs for Course Series Completion: 8
Access Training Courses Below
Click any of the titles below to launch your videos:
Topic A - Course Organization
Topic A - Service Operation
Topic A - Event Management
Topic A - Common Activities
Topic A - Service Desk Function
Topic A - Organizational Structures