|ITIL® Continual Service Improvement Online Training Series|
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Training Series Overview
Continual service improvement should be an integral part of every stage of the ITIL® service management framework. ITIL® Continual Service Improvement provides best-practice guidance for introducing a cycle of service management improvements, and a structured approach for assessing and measuring services.
Career Path: ITIL® Continual Service Improvement is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Series Taught By:
Patrick Von Schlag
The ITIL® Foundation Certificate is a required prerequisite. The exam format is as follows:
Does this training qualify for college credits?
Available PDUs for this Course Series: 22
Available ITIL® Credits for this Course Series: 3
Available CEUs for Course Series Completion: 6
Access Training Courses Below
Click any of the titles below to launch your videos:
Topic A - Course Organization
Topic A - Introduction to CSI
Topic A - 7-Step Improvement Introduction
Topic A - Reporting & Measurement
Topic A - Organizing for CSI