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Our Policies

Your Satisfaction is Guaranteed!

If for any reason you are not 100% satisfied with our computer training course, you can return it within 30 days of purchase for a full refund. (Shipping and handling costs are non-refundable)

How to return a training course:

  • Contact a Customer Service Representative at 800-80-Study to receive a Return Merchandise Authorization (RMA) number. Or email support@careeracademy.com
  • Once you have obtained this RMA number place it clearly on the outside of the returning package to ensure prompt processing.*
  • Return to CareerAcademy.com for a full refund.
  • * Each DVD course return must be sent to us within 30 days of the invoice date, and must be in like-new condition. CareerAcademy.com reserves the right to refuse damaged or incomplete returns, or returns where more than 33% of the training has been utilized.

    * eLearning Online courses can also be returned within 30 days of purchase for a refund. CareerAcademy.com reserves the right to deny a return where more than 33% of the online training has been utilized.

    * Standalone Real LIVE Practice-Labs can be returned within 5 days of purchase for a refund.


Guaranteed Certification

We offer the industry's leading Video based training programs. Our experienced instructors are well-known certified experts. We are so confident you will succeed that we guarantee IT certifications!

YES! We guarantee you will pass your certification exams! If the registered user fails the certification exam twice after using our study material, within 180 days of purchase and can show proof of two failures for the certification exam, the product may be returned for the full purchase price, minus shipping and handling charges.

*Courses purchased as part of the Network Engineer Training Library, Office Productivity Training Library, Project Management Training Library, and Web & Graphics Training Library are ineligible for the certification guarantee.

Returned products must be in good and working condition. CareerAcademy.com reserves the right to refuse damaged or incomplete returns.


End User License Agreement

Click here to download a copy of our End User License Agreement (EULA) - .PDF Format


Payment Terms

Individual Purchase
We accept Master/Visa Card, American Express, Money orders and Cashier Checks. Please mail your payment to: CareerAcademy.com 6 Highview St. Needham, MA 02494 Phone: 800-538-9193 Fax: 877-876-3949

Purchase Orders
State and Federal Government, Educational facilities and University Purchase orders are accepted. Company Purchase Orders (PO) are also welcome. We accept purchase orders directly from clients with 50 or more employees. Company checks are also accepted. Please mail your checks and P.O. to CareerAcademy.com 6 Highview St. Needham, MA 02494 or for faster delivery -Fax your P.O. with authorized signatures to 1-877-876-3949 (Toll Free) or Fax to 1-973-273-2168 (International).

Terms: Net 30
Federal Tax ID #: 10-0004834


Shipping Policy

Available shipping methods in the US are FedEx Ground, 2nd Day and Overnight/Next Day Delivery. Available shipping methods for international orders are FedEx Economy or FedEx Priority. International shipping charges apply on all EC-Council courses.


Free One Year Upgrade Policy

CareerAcademy.com Inc provides a simple upgrade policy for all of its qualified training products. Free upgrades apply to CareerAcademy courses only. Third party products are excluded.

When Does My Free Upgrade Period Expire?
One year from the date of shipment of your original qualified purchase. You will continue to receive support on your original product as long as it remains an active course on our website.

How do I Get My Free Upgrades?
Getting a free upgrade is as easy as ordering your original course. Just contact the customer service department at 1-781-453-3900 x 203 or e-mail
customerservice@careeracademy.com and provide your invoice number from your qualified purchase for verification. Qualified upgrades will be sent out and you will be charged for shipping only.

What Is A Qualified Upgrade?
If you're not sure whether a new version is covered under the free upgrade policy just contact customer service and they can check for you.

Upgrades are available for the following reasons:

  • Your current course has had its official exam retired and a new version is available within your upgrade period.
  • A new version has been made available and Career Academy has retired and removed the previous version from its web site.
  • Career Academy has pulled a current version and replaced it with an updated version of the same course.
  • If a higher category product is released Career Academy.com Inc. at its discretion may provide you with a credit for the amount previously purchased towards the new upgrade.

Courses purchased as part of the Network Engineer Training Library, Office Productivity Training Library, Project Management Training Library, and Web & Graphics Training Library are ineligible for the Free Upgrades.


Online Shopping Security

Our site is protected through a Secure Sockets Layer (SSL) using the highest level of public and private keys data encryption. All transactions on this site are completely safe and protected. We take every precaution to protect our users' information. When users submit sensitive information via the website, it is protected both online and off-line.

When users enter sensitive information (such as a credit card number) into our order forms, the information is encrypted and protected with SSL, the best encryption software in the industry. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.

Federal law limits your liability for unauthorized credit card usage to $US50. CareerAcademy.com will reimburse you for your maximum liability, up to fifty dollars ($US50.00), provided that the unauthorized use of your credit card resulted through no fault of your own from purchases made at CareerAcademy.com while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card issuer in accordance with its rules and procedures.


Privacy Statement

Please read the following statements for all information regarding the privacy practices of CareerAcademy.com

Information Collection and Use
CareerAcademy.com is the sole owner of the information collected on this site. We will not sell, share or rent this information to others in ways different from what is disclosed in this statement. CareerAcademy.com collects information from our users at different points on our website.

Orders
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to get in touch with the customer.

Cookies
Our site uses cookies for temporary information only. We do not gather any information from the cookies. They are mainly used to support the e-commerce functions of our site.

Log Files
We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

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Our Reputation Speaks for Itself!

"I have worked with Career Academy in many different formats over the last 8 years. I have been an instructor in their products, a reseller, and a business partner. I have been continually impressed with Career Academy's professionalism, quality of products, and ethics. Their whole team works very hard on all fronts and treats their customers and partners with respect. "

Shon Harris
President
Logical Security
Author of Best Selling
"CISSP All-in-One Exam Guide"


"New Horizons of Columbus, Omaha, Memphis, Pittsburgh, Lincoln, Atlanta, Indianapolis, and Nashville's addition of Career Academy's VideoTrainer learning systems has given us the ability to offer our students an additional training venue. The Remote Mentored Learning capabilities offered by Career Academy have helped revolutionize our virtual training delivery worldwide. Career Academy's Video Learning Solution through New Horizons Computer Learning Centers delivery gives our customers what they want, how they want and when they want with quality delivery."

Bob Outlaw
Director/General Manager
New Horizons of Omaha and Lincoln

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