Satisfaction is Guaranteed!
If for any reason you are not 100% satisfied with our computer training
course, you can return it within 30 days of purchase for a full refund.
(Shipping and handling costs are non-refundable)
How to return a training course:
All Access Pass
Contact a Customer Service Representative at
800-80-Study to receive a Return Merchandise Authorization (RMA) number.
Once you have obtained this RMA number place
it clearly on the outside of the returning package to ensure prompt
Return to CareerAcademy.com for a full refund.
* Each DVD course return must be sent to us within 30
days of the invoice date, and must be in like-new condition.
CareerAcademy.com reserves the right to refuse damaged or incomplete
returns, or returns where more than 33% of the training has been
* eLearning Online courses can also be returned within 30
days of purchase for a refund. CareerAcademy.com reserves the
right to deny a return where more than 33% of the online training has been
* Standalone Real LIVE Practice-Labs can be returned within 5
days of purchase for a refund.
All Access Pass fees are non-refundable. Please see the
Subscription Terms and
Conditions for subscription policies.
We offer the industry's leading Video based training
programs. Our experienced instructors are well-known certified experts. We
are so confident you will succeed that we guarantee IT certifications!
YES! We guarantee you will pass your certification exams! If the
registered user fails the certification exam twice after using our study
material, within 180 days of purchase and can show proof of two
failures for the certification exam, the product may be returned for the
full purchase price, minus shipping and handling charges.
*Courses purchased as part of the Network Engineer Training
Library, Office Productivity Training
Library, Project Management Training Library, and
Web & Graphics Training Library are ineligible for the
Returned products must be in good and working condition.
CareerAcademy.com reserves the right to refuse damaged or incomplete
End User License
here to download a copy of our End User License Agreement (EULA) - .PDF
We accept Master/Visa Card, American Express, Money orders and Cashier
Checks. Please mail your payment to: CareerAcademy.com 6 Highview St.
Needham, MA 02494 Phone: 800-538-9193 Fax: 877-876-3949
State and Federal Government, Educational facilities and University
Purchase orders are accepted. Company Purchase Orders (PO) are also
welcome. We accept purchase orders directly from clients with 50 or more
employees. Company checks are also accepted. Please mail your checks and
P.O. to CareerAcademy.com 6 Highview St. Needham, MA 02494 or for faster
delivery -Fax your P.O. with authorized signatures to 1-877-876-3949 (Toll
Free) or Fax to 1-973-273-2168 (International).
Terms: Net 30
Federal Tax ID #: 10-0004834
Available shipping methods in the US are FedEx Ground, 2nd Day and
Overnight/Next Day Delivery. Available shipping methods for international
orders are FedEx Economy or FedEx Priority. International shipping charges apply on
all EC-Council courses.
Free One Year Upgrade
CareerAcademy.com Inc provides a simple upgrade policy for all of its
qualified training products. Free upgrades apply to CareerAcademy courses
only. Third party products are excluded.
When Does My Free Upgrade Period Expire?
One year from the date of shipment of your original qualified purchase. You
will continue to receive support on your original product as long as it
remains an active course on our website.
How do I Get My Free Upgrades?
Getting a free upgrade is as easy as ordering your original course. Just
contact the customer service department at 1-781-453-3900 x 203 or e-mail
and provide your invoice number from your qualified purchase for
verification. Qualified upgrades will be sent out and you will be charged
for shipping only.
What Is A Qualified Upgrade?
If you're not sure whether a new version is covered under the free upgrade
policy just contact customer service and they can check for you.
Upgrades are available for the following reasons:
Your current course has had its official exam retired and a new version
is available within your upgrade period.
- A new version has been made available and Career Academy has
retired and removed the previous version from its web site.
- Career Academy has pulled a current version and replaced it with an
updated version of the same course.
- If a higher category product is released Career Academy.com Inc. at
its discretion may provide you with a credit for the amount previously
purchased towards the new upgrade.
Courses purchased as part of the Network Engineer Training
Library, Office Productivity Training Library,
Project Management Training Library, and Web &
Graphics Training Library are ineligible for the Free Upgrades.
Our site is protected through a Secure Sockets Layer
(SSL) using the highest level of public and private keys data
encryption. All transactions on this site are completely safe and
protected. We take every precaution to protect our users' information. When
users submit sensitive information via the website, it is protected both
online and off-line.
When users enter sensitive information (such as a credit card number)
into our order forms, the information is encrypted and protected with SSL,
the best encryption software in the industry. While on a secure page, such
as our order form, the lock icon on the bottom of Web browsers such as
Netscape Navigator and Microsoft Internet Explorer becomes locked, as
opposed to un-locked, or open, when you are just 'surfing'.
Federal law limits your liability for unauthorized credit card usage to
$US50. CareerAcademy.com will reimburse you for your maximum liability, up
to fifty dollars ($US50.00), provided that the unauthorized use of your
credit card resulted through no fault of your own from purchases made at
CareerAcademy.com while using our secure server. In the event of
unauthorized use of your credit card, you must notify your credit card
issuer in accordance with its rules and procedures.
Please read the following statements for all information regarding the
privacy practices of CareerAcademy.com
Information Collection and Use
CareerAcademy.com is the sole owner of the information collected on this
site. We will not sell, share or rent this information to others in ways
different from what is disclosed in this statement. CareerAcademy.com
collects information from our users at different points on our website.
We request information from the user on our order form. Here a user must
provide contact information (like name and shipping address) and financial
information (like credit card number, expiration date). This information is
used for billing purposes and to fill customer's orders. If we have trouble
processing an order, this contact information is used to get in touch with
information from the cookies. They are mainly used to support the
e-commerce functions of our site.
We use IP addresses to analyze trends, administer the site, track user
movement, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information.