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Become a Help Desk Technician

Learn the IT Networking skills you need to succeed

Earn between $44,000 and $50,000 per year

Receive certificates of completion, CEUs

Help Desk Technician Overview:

IT Help Desk Technicians provide technical support and troubleshooting to users who need assistance with their computer hardware and software. There are two main types of help desk technician, which are in-house and remote. To be on your way toward this exciting career path, the CompTIA A+ and the MCSA/MCSE certifications are hugely beneficial. These certifications include the CompTIA A+ 900 training series as well as the 70-740, 70-741, 70-742 and 70-744 training series.

By completing this training path you will earn up to 95 CEUs.

This Training Path, Included with Membership, Consists of:

5 Course Series

86 Individual Courses

86 Hour Duration


CompTIA A+ 900 Certification Training Series


70-740 - Installation, Storage, and Compute with Windows Server 2016 Training Series


70-741 - Networking with Windows Server 2016 Training Series


70-742 - Identity with Windows Server 2016 Training Series


70-744 - Securing Windows Server 2016 Training Series

Meet Your Trainers:

Kenneth Mayer - Ken has focused his career on the security aspects of computer and network technology since the early 1980s. He has taught the full line of Cisco CCNA, CCDA, CCNP, CCDP and CCIP course curriculums, including Cisco's security appliances such as PIX and IDS.

Sandra Batakis - Sandra is a Senior Microsoft Certified Instructor with over 15 years in IT certification training and courseware development. She has extensive hands-on IT experience, including building computer networking infrastructures.

Patrick Loner - Patrick has worked in the IT industry for over 15 years, specializing in Microsoft operating systems. He has worked as a Microsoft Certified Trainer and as an IT consultant, helping companies deploy new operating systems and servers. Patrick has experience in both the deployment and support aspects of Microsoft operating systems.

The above courses are included with membership as well as over 1,500+ other Project Management, Business Skills, IT Service Management, IT Networking and Cyber Security courses.

Join today to begin advancing your career!