Purchased Course Bundles from Groupon, looking to redeem and access your training? Click here.
Membership
How do I become a member?
To Become a Member Click here
Are there any additional charges other than the membership fee?
There are no additional charges! Just your annual membership fee. It will automatically renew
each year until you cancel, which you can do so at any time! Membership grants you access to all
1,500+ courses as well as many other exciting features. To learn more, visit our Membership
Benefits page by Clicking Here.
I received a special code to become a member, such as a Groupon code, how do I use
it?
During the sign up process, you will see a required field requesting this code.
Please
insert the code into this field before proceeding with registration.
Do I get access to all of the courses in the program?
Yes! You pay one low membership fee to receive FULL unlimited access to ALL of the
courses.
Can I see what courses are included in the membership?
Yes! Visit our Full Course Catalog to see all courses
included
with the membership.
Are your videos downloadable?
No, our videos are not available for download. However, your training can be
accessed
online at any time and from any device!
What types of payment do you accept?
We currently accept all major credit cards: American Express, Discover,
MasterCard,
and Visa.
I purchased a training bundle or had access to VideoTrainer as a pre-existing
CareerAcademy.com customer, can my old training account be merged with the new one?
Unfortunately at this time we are not able to merge new accounts with
old/existing
accounts that utilized our older learning system. Previous customers are encouraged
to
continue their training on our new platform using our new membership service.
What is difference between the Membership on CareerAcademy.com and the bundle(s) on Groupon?
The Membership will provide you with access to all of the courses on our entire catalog including
the ones in the training bundle from Groupon. To start, this membership can offer you a lot of
great opportunities and the ability to obtain PDUs. Once you have a membership with us, you will
have total access to many, many courses and certification trainings. Please Click Here to see more of our membership
benefits.
As a member, you will have full-unlimited access to ALL of our courses at no additional cost.
Please Click Here for a list of courses
available with the membership.
Both allow you to train for the certification exams and Career Academy will provide you a
certificate of completion for each course that you complete with us. This will stand as proof that
you completed and passed training with Career Academy.
The bundle is on a more professional platform where the membership’s platform is similar to a
library of information. With the bundle you will be able to keep track of your progress
automatically in your account. You will be told how much you have viewed in a course and your quiz
scores are also presented with the progress.
Would I get the same courses that are included in this Groupon bundle that I have or looked at,
with the Membership?
Yes, you would get access to all of the courses in that Groupon bundle as well as all of the other
courses we offer, which are listed in our Course Catalog.
I joined the membership and logged in, where do I start?
If you are already a member with us, you will just need to go to our course catalog and select the
course series, (blue title) that you would like to begin with. This will open up the course series
page where you can choose a course. View our Course Catalog by Clicking Here.
Where do I sign in? There is no place on your page to sign in.
To log in to your membership account, please go to our homepage at http://www.careeracademy.com/. The link to “Sign in” will
be at the very top of the page in small bold letters.
Are practice labs included in your annual membership?
No. However, we offer a 12 Months LIVE Practice-Labs Package that you can purchase as an additional
study aid. You can see which labs are included in the Live Practice-Labs Package and purchase it by
Clicking Here.
How do I review the questions that I got wrong on a quiz? All I see is how many I got right. Do you
offer anything to go with the videos?
Our quizzes will only allow the final score to be shown at the end, and not the answers.
Fortunately, these quizzes and final exams can be taken as many times as you would like. We also
offer workbooks located at the end of each course, located right under each review quiz. These
workbooks contain the questions and answers to the quizzes that you may refer to whenever in doubt
about the correct answer and would like to compare to see which questions you missed and which ones
you answered correctly.
How can I reach out to the instructor if I have a question about the training or a quiz?
The courses were developed to be detailed and independent study, created to include as much detail
as possible so that our users can train and succeed with their studies. However, if you wish or
feel the need to have additional help directly from our instructors, we offer a 12 Months LIVE
Instructor Support Package that you can purchase as an additional study aid. The Live Instructor
Support Package will allow you to communicate directly with mentors and ask them questions on the
content you need help with. You can find the Live Instructor Support Package and purchase it by Clicking Here.
If you are looking to review quiz answers please refer to the workbook at the bottom of the page on
each course. These workbooks include the quizzes with answers and explanations.
Do you have a mobile app for CareerAcademy.com I can download to my phone/tablet?
We do not have an app. However, our website is mobile friendly (Android and iOS) and can be
accessed by any mobile device.
Is there an exam I will need to pass in order to earn the certificate of completion for a course?
You will need to view all of the content of the courses in the series. At the end of each course
you will be given a review quiz, and at the end of each course series you will be given a final
exam. You will have to pass both the quizzes and the exam with a score of 80 or higher in order to
pass and receive the certificate of completion.
Reactivating or Cancelling Your Membership
I cancelled my membership, but now I want to return. How do I renew?
To return to our service, simply log into your expired membership account. You will be directed
to a webpage that explains your expired status. From here, click on “Securely Renew Your Membership
Now”, and then enter in your payment information. Your membership will be reactivated upon receipt
of your membership dues.
How do I cancel my auto-renewal/membership?
In order to cancel the auto-renewal on your account, please log into your account and go to “My
Membership” on the far right near the top of the page on the blue banner, then click on “Manage My
Membership”. Once you are on that page, you will see two invoices, one that says “Closed” and one
that says “Open (Awaiting-Auto Bill)”.
The closed invoice represents the month/year that you already paid for, and the open invoice
represents the auto-renewal. To cancel the auto-renewal, simply click on the red “X” located to the left of the open invoice. Once you click on the
red “X”, a small window is going to show up asking if you want
to confirm you would like to cancel the auto-renewal. Just click on “Ok” to proceed.
After this, your open invoice should have disappeared from the page and that indicates that you
have cancelled the auto-renewal and your account will not auto-renew once it expires.
Please note that the link that says “Send confirmation e-mail” does not send a confirmation
that you have canceled the auto-renewal even after you have already canceled it. That link was not
developed to send you a confirmation about the cancelation; it was developed to send you an
confirmation e-mail about the auto-renewal only. If you have already canceled your auto-renewal,
please disregard the confirmation e-mail you received if you clicked on that link.
If I cancel, will I still have access to my membership?
Your membership will remain active and all member benefits will remain intact until your
existing expiration date. Once your expiration date is reached, all access to member services will
be restricted.
What is your refund policy?
CareerAcademy.com offers a 7 day money back guarantee. Within 7 days of initial membership sign
up, if for any reason you are not 100% satisfied with our training membership product, you can
cancel your membership for a full refund.
Renewals and Payments
How do I renew my membership?
If you are a current member and have provided up-to-date payment information in your account,
your membership will automatically renew once your membership hits its current expiration date. You
may cancel this service at any time within your membership active period.
My credit card has been declined, why?
Your credit card may have been declined for one of the following reasons:
1. Your credit card may have a limit per transaction or limit per day that you are
not
able to exceed.
2. Your credit card company may see this transaction as an uncommon purchase and,
for
your protection, they have declined the charge until you approve the transaction
with
them personally.
3. The funds are not available on your credit card.
4. Your credit card has expired.
5. Your billing address details do not match what is registered to the card.
If you are an international customer (non-U.S. address), it may be an issue with
your
postal code or how the address is entered. Please be sure that the address does not
include any symbols (- , _ . ).
If you continue to have issues with payment, please contact us for assistance by accessing our Contact Us page. Alternatively, you can always e-mails us at info@careeracademy.com.
I am trying to signup on my phone and cannot complete the payment due to the credit
card date field. What is wrong?
Please be sure to enter the Month into the first field and the Year into the
second
field when signing up on a mobile device. For example:
MM
YYYY
or
06
2018
If you continue to have issues, please contact us for assistance by accessing our Contact Us page. Alternatively, you can always e-mails us at info@careeracademy.com.
How do I update my payment information?
Log into your membership and navigate to your Membership Info page, select either your next
invoice or an open invoice and you will be prompted to update your payment details.
Which payment method other than a credit card could I use to pay for the annual membership? I live
in a country where banking services are very limited and do not have a credit card. Also, could I
have a relative/friend of mine use their credit card to pay for my membership?
At this time we can only accept a card payment to join our membership. This can be a credit card or
debit card from American Express, Discover, MasterCard, and Visa. It is up to your relative/friend
if they would pay for your account.
If I do not cancel my subscription before the end of the year, what is the cost for the
subscription for the renewal?
You will be locked in at the rate that you signed up at.
Why do I have 2 invoices for my membership?
When you are signed in to your membership account you will have 2 invoices listed. One that says
“Closed” and one that says “Open (Awaiting-Auto Bill)”. The closed invoice represents the year that
you already paid for, and the open invoice represents the auto-renewal. If you wish to cancel the
auto-renewal, simply click on the red X located to the left of
the open invoice. Once you click on the red X, a small window
is going to show up asking if you want to confirm you would like to cancel the auto-renewal. Just
click on “Ok” to proceed.
I’ve just paid for my membership but it says it’s expired when I log in.
This might have happened for two reasons:
You created an account that has a username and email address, but the payment was not successful.
If this is the case, it will let you log in on www.careeracademy.com, but it shows expired because
the payment did not go through. Please log into your account by Clicking Here.
Once you have signed into your account, please click on “Securely Renew Your Membership”. This will
prompt you to enter in the payment information. Please try entering in your payment information
again by only filling in the required fields marked with a red asterisk (*).
It may have been an issue with your postal code or how the address is entered. Please try entering
the payment information without the postal code and be sure that the address does not include any
symbols (- , _ . ).
Please be sure to enter the Month into the first field and the Year into the second field. For
example:
MM
YYYY
or
06
2018
Once you click submit, a new smaller pop up box will appear and ask you to confirm you would like
to make the payment. You will have to click “ok” for it to go through. Once it has successfully
been process you will be taken to a “congratulations” page. Please also note that you will receive
an e-mail from BluePay once your payment has been received. Please also check your junk/spam
folder just in case. If you do not receive an e-mail from BluePay confirming your payment, it is
likely that your payment did not go through.
Another possibility is that you might have tried to sign up for the membership once before it
actually went through. On that attempt to sign up, you created a username, but no payment was made
so the registration did not process. What might be happening is that you might be trying to log
into your account that actually processed and went through with the username from the one attempt
that didn’t.
If you believe you might have had more than one attempt to sign up for the membership, please be
sure to log in with the correct username for your membership account. If you are not certain what
your username or password is, please contact us.
General Course Information
Are your videos downloadable?
No, our videos are not available for download. However, your training can be
accessed
online at any time and from any device!
What is a Certificate of Completion?
A Certificate of Completion verifies that you have fully completed and passed a
course
series.
Once I complete a course series, do I receive a Certificate of Completion?
Once you complete a course series, and successfully pass its Final Exam, you will be able to
print a Certificate of Completion. This Certificate will state which course series you have
completed, and the date of completion.
How do I access my Certificates of Completion?
Once logged into your account, hover over “My Membership” and click on the tab titled “My
Certificates” to see your Certificates of Completion.
My Certificate of Completion is not appearing. What do I do?
Please contact Customer Service for assistance at the following email: info@careeracademy.com
What is the minimum passing score for a quiz or final exam?
The minimum passing score is 80. Quizzes and final exams can be taken as many
times
as
needed or desired.
How many times can I retake quizzes and final exams?
You can retake the courses, quizzes and final exams as many times as you would like or need – we
do not impose a limit.
I have questions about Project Management courses, Contact Hours and PDUs. What do I
do?
Please visit our Project Management PDU FAQs for more
details.
How do I get certified once I complete a course series?
Please review the information provided on the certification training series page
for
your desired certification.
Do your courses support Closed Captioning?
At this time, our courses do not support closed captioning.
Are all of your courses based on just videos?
Our courses are online, video-based which are presented by our expert instructors. We include
lectures, demonstrations, and PowerPoint visuals to present the content.
Where can I find the schedule for your online courses? Are there deadlines?
We do not have a schedule for our courses as they are online videos and not live. Our courses are
all online and as a member, you can conveniently access these independent, self-paced courses at
any time of day. Our training includes videos lectures by our expert instructors, demonstrations,
and PowerPoint visuals. There is a review quiz for each course and a final exam for each course
series. You do not need to complete a course, quiz or final exam by a certain time or date.
Will I be certified after taking your courses and passing the exams?
No. All of our courses are developed to prepare you for the specific certification exams. Once you
complete a course series, we will provide you a certificate of completion that stands as proof that
you completed and passed our training, but it does not certify you. Career Academy does not provide
certification exams. After completing our courses you should be prepared to take the certification
exams with a separate provider.
Is there a way I can stop and restart where I left off? Also, is there a way that the courses are
marked as complete once I have gone through a certain course?
If you stop in the middle of a video it will not start again from where you left off. You will need
to manually move the play bar to where you left off.
The only feature that we have that can track progress at this time, is the favorite button. We
would recommend using it to mark off or "Favorite" the last course that you completed or the next
one that you are going to start. You can even favorite all of the ones that you complete. To
favorite a page, you will click the star next to the title on the page. This will be added to your
favorites section that can be access under "My Membership" and then select “My Favorites”.
The scores that you receive on your final exams will be tracked, as well as the certificate that
you earn for completing a course series. They can be seen by going to "My Membership" and then
select “My Certificates”. There will be 2 tabs to choose from. “Certifications/Programs” will list
the certificates of completion and “Journal Entries” will list each attempt at a Review Quiz and/or
Final Exam of a course series and the score that you received.
I am looking for a certain course on your catalog but I can’t find it. How do I find out if you
have it or if you will offer it in the future?
All of the courses we offer are on our catalog page by Clicking Here. If the course you are looking
for is not listed in our catalog page, you can look at our Upcoming Courses page to see if we will add
it to our catalog in the future. Please feel free to check our Upcoming Courses page from time to
time as it is always being updated and we constantly add new courses to our catalog.
Does your training courses qualify for CEUs?
Yes, our training does qualify you/earn you CEUs. Please refer to our CEUs page here for more information.
I am looking for CISSP. Is your CISSP course up to date?
Our CISSP course has been developed by Mile2 and it is meant to be taken with the CISSO course to
fully prepare you to take the CISSP exam. I would suggest starting with the CISSO course, then move
onto the CISSP course to fully encompass all exam topics.
In addition to our Mile2 CISSP/CISSO course, we also include another version of CISSP with our
training membership. We have a version taught by Shon Harris, although some of the material in this
version of the course is outdated, we felt including this older course for additional study
reference complimented the more recent Mile2 CISSP/CISSO courses quite well. You can see all three
of these course series on our Cyber Security catalog page by Clicking Here.
I’m just beginning. What course should I start with?
Everyone can benefit from our membership regardless of skill level by using any of the low level
training we have available and then work their way up. If you want to be in Project Management, you
can start with our Introduction to Project Management Series. If you are interested in IT, you can
start with our CompTIA A+ Series. If you are looking for Office skills training or business skills
(such as customer service or how to be professional in the office) we have training for that as
well.
Project Management
Where can I go to get more information about the Project Management Certifications?
Visit the Project Management Institute (PMI)® website for more information.
Is the PMP® Exam Prep course updated to reflect the recent changes in 2018?
Yes, our PMP® Exam Prep Course Series has been updated to reflect the changes made on
the exam in March 2018.
I am interested in taking the PM and/or the CAPM® course but I have no previous
experience. Can I find any job as Project Coordinator in IT?
Our courses are intended to prepare you for the certification exam. Unfortunately we do not offer
career counseling, and cannot guarantee what kind of job you would be able to get. However,
certification can lead to Project Management jobs across all different fields, including, but not
limited to: IT, Sports, Biotech, Engineering, Manufacturing, Advertising, Healthcare, and
Insurance.
I want to go for my PMP® certification. Which courses should I take?
You should take Introduction to Project Management and PMP® Exam Prep. Please refer to
our
Project Management Certification FAQs for
more details.
I want to go for my CAPM® certification. Which courses should I take?
You should take Introduction to Project Management and CAPM® Exam Prep. Please refer to
our
Project Management Certification FAQs for
more details.
What are the prerequisites for the Certified Associate in Project Management (CAPM)®
exam?
Please visit www.pmi.org and follow these steps to find out what is required to take the
CAPM® certification exam:
Step 1: Click "Certification" from the selection bar at the top.
Step 2: Under "Certification Types" select Certified Associate in Project Management (CAPM)
®.
Step 3: On the next page, the CAPM® Certification Requirements will be listed.
What are the prerequisites for the Project Management Professional (PMP)® exam?
Please visit www.pmi.org and follow these steps to find out what is required to take the
PMP® certification exam:
Step 1: Click "Certification" from the selection bar at the top.
Step 2: Under "Certification Types" select Project Management Professional (PMP)
®.
Step 3: On the next page, the PMP® Certification Requirements will be listed.
Is Career Academy an R.E.P. (Recognized Education Provider)?
Yes, Career Academy is a PMI® Registered Education Provider (R.E.P.). Our provider
number is 4058.
Do these courses count towards the 35 contact hour requirement for the PMP®?
Yes, they do. If you are looking to get PMP® certified you can start by taking our
following course series:
Introduction to Project Management
PMP® Exam Prep Series
By taking both, you will be better prepared for your PMP® Certification Exam through
PMI® and will meet the Contact Hours requirement. PMI® requires you to have
35 Contact Hours to qualify to sit for the PMP® Exam. Once you complete and pass these
two Course Series with a score of 80 or higher, you will have earned even more than the
requirement, totaling 51 Contact Hours which PMI® is fine with as long as you have at
least 35.
You will then be able to apply for the PMP® Exam through PMI® at a separate
cost.
Are the exam vouchers included with the membership?
Our courses do not include the exam vouchers. For more information on the exams, please visit www.pmi.org.
What is a PDU?
PDU stands for Professional Development Unit.
Are these PDUs valid for certification renewal?
Yes, these PDUs are valid for certification renewal.
How Many PDUs and Contact Hours can I earn from your training?
Visit our Project Management FAQ page for
more details.
What Our Learners Are Saying
