ITIL® Foundation - Course 02: Introduction to ITSM

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Course Overview

In this course, you will learn about ITSM as a practice and ITSM lifecycle.

Course Video Duration: 53m

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Topic A: ITSM as a Practice

Topic B: ITSM Lifecycle

Topic C: ITSM Summary

Topic D: Review of Course Quiz

Training Review Quiz

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Course Review Quiz

Workbook with Review Quiz Answer Key

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Course Workbook

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