ITIL® SS - Course 02: Service Strategy

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Course Overview

In this course, you will learn about service provider types, service structures, the 4-Ps of strategy and the service strategy summary.

Course Video Duration: 1h

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Topic A: Introduction to Service Strategy

Topic B: Service Provider Types

Topic C: Service Structures

Topic D: The 4-Ps of Strategy

Topic E: Service Strategy Summary

Training Review Quiz

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Course Review Quiz

Workbook with Review Quiz Answer Key

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Course Workbook

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