|ITIL® Service Offerings and Agreements (SOA) Online Training Series|
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Training Series Overview
This training series covers the concepts of ITIL® Service Offerings and Agreements. Students will learn about service offerings and agreements processes and the organization, technology and implementation surrounding them.
Career Path: ITIL® Service Offerings and Agreements is relevant to any IT and business professional involved in the management of services, including managers and practitioners, IT architects, process and service owners and business relationship managers.
Series Taught By: Patrick Von Schlag
Does this training qualify for college credits?
Available PDUs for this Course Series: 38
Available ITIL® Credits for this Course Series: 4
Available CEUs for Course Series Completion: 8
Access Training Courses Below
Click any of the titles below to launch your videos:
Topic A - Course Organization
Topic A - Introduction to Service Offerings & Agreements
Topic A - Service Portfolio Management
Topic A - Organizing for SOA