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ITIL® SOA - Course 02: Service Offerings & Agreements

Course Overview

In this course, you will learn about service offerings and agreements principles and context as well as the service offerings and agreements summary.

Course Video Duration: 39m

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Topic A: Introduction to Release, Control & Validation

Topic B: Release, Control & Validation Principles

Topic C: Release, Control & Validation Summary

Topic D: Release, Control & Validation Summary

Training Review Quiz

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Course Review Quiz

Workbook with Review Quiz Answer Key

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Course Workbook

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