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ITIL® Practitioner Online Training Series

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Training Series Overview

The ITIL® Practitioner certification offers practical guidance on how to adopt and adapt the ITIL framework to support your business' objectives.

Career Path: The Practitioner level is the next stage in the ITIL® scheme. It has been developed to provide a step between Foundation and the Intermediate Level and aims to improve the ability of individuals to adopt and adapt ITIL® in their organizations. ITIL® has been adopted by thousands of organizations worldwide to achieve business benefits. Well known companies that have implemented the use of ITIL® include: Microsoft, IBM, HP, Shell, UK National Health Service, and the Walt Disney Company.

Series Taught By: Patrick Von Schlag

Certification Details

ITIL® is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. This provides a cohesive set of best practices, drawn from the public and private sectors internationally. ITIL® advocates that IT services are aligned to the needs of the business and support its core processes. It provides guidance to organizations and individuals on how to use IT as a tool to facilitate business change, transformation and growth. ITIL® Practitioner is the next step after ITIL® Foundation for professionals who have already learned the basics of IT Service Management (ITSM).

Certification Exam Details:
AXELOS: Learn More about this certification exam.
itSM Solutions: Learn More about this certification exam.
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Does this training qualify for college credits?
Yes! This course series, as an elective title, does qualify for 1-3 college credits to be applied towards a degree program offered at American Business and Technology University. Learn More

Available PDUs for this Course Series: 18
By completing this course series, you will earn 18 PDUs. CareerAcademy is a Recognized Education Provider (REP #4058) with the Project Management Institute (PMI) and its courses have been approved for PDUs. Learn More

Available ITIL® Credits for this Course Series: 3
By completing this course series, you will earn 3 ITIL® Credits. Learn More

Available CEUs for Course Series Completion: 10
Students can earn up to 10 CEUs for fully completing this course series. This information will be displayed on the certificate of completion. Learn More

Access Training Courses Below

Click any of the titles below to launch your videos:


Course 01 - Introduction to ITIL Practitioner 14m

Course 02 - ITSM & Continual ImprovementAccess Now - No Membership Required 2hr 21m

Course 03 - Principles & Themes 53m

Course 04 - Organizational Change Management (OCM) 46m

Course 05 - Effective Communication to enable CSI 37m

Course 06 - Use Metrics & Measurement 52m

Course 07 - CSI Approach 55m

Course 08 - Integrating CSI with ITIL & Beyond 46m

Training Final Exam

Are you ready to earn your certificate of completion? If so, Launch the Final Exam below to do so now!

Training Final Exam

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