Become a Member   |   Contact Us   |   Marketplace   |   Sign In
ITIL® Practitioner - Course 02: ITSM & Continual Improvement

Course Overview

In this course, you will learn about selecting a management system, systems thinking, the 4Ps, communication & management systems, organizational capabilities, adopting, adapting & realizing, outside-in vs inside-out thinking, defining a service, metrics & measurement, and improvement, the practitioner & CSI.

Course Video Duration: 2hr 21m

Access Training Videos Below

Click the gray arrows below to view and play your videos.


Topic A: Learning Objectives

Topic B: Selecting a Management System

Topic C: Systems Thinking

Topic D: The 4Ps

Topic E: Communication & Management Systems

Topic F: Organizational Capabilities

Topic G: Adopt, Adapt & Realize

Topic H: Outside-in vs Inside-out Thinking

Topic I: Defining a Service

Topic J: Metrics & Measurement

Topic K: Improvement, the Practitioner & CSI

Topic L: Driving IT Service Management Summary

Topic M: Checkpoint


Training Review Quiz

Are you ready to test your knowledge? If so, Launch the Review Quiz below!

Course Review Quiz

Workbook with Review Quiz Answer Key

Use our handy workbook and quiz answer key below!

Course Workbook

Return to Training Series

Legal