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Customer Service Skills Online Training Series

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Training Series Overview

This course covers the basics of customer service. Students will learn about understanding customer service and focusing on the customer. They will also learn about interacting on the telephone, handling complaints and enduring stress.

Series Taught By: Angela Kegler

Does this training qualify for college credits?
Yes! This course series does qualify for college credits to be applied towards a degree program offered at American Business and Technology University. Learn More

Available CEUs for Course Series Completion: 3
Students can earn up to 3 CEU for fully completing this course series. This information will be displayed on the certificate of completion. Learn More

Access Training Courses Below

Click any of the titles below to launch your videos:


Course 01 - Understanding Customer Service 31m

Course 02 - Focusing on the CustomerAccess Now - No Membership Required 7m

Course 03 - Customer Service and the Telephone 8m

Course 04 - Handling Complaints 12m

Course 05 - Enduring Stress 12m

Training Final Exam

Are you ready to earn your certificate of completion? If so, Launch the Final Exam below to do so now!

Training Final Exam

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