Career Academy offers
interactive Mentored Learning support on IT Certification programs
across the Internet which sustains students using self-paced
learning materials. Mentored Learning is achieved through online
access to live mentors, interactive chat sessions with other
students, bulletin boards and continuous assessment and
Learning Zone provides access to a live subject matter expert no matter
where you are - day or night. This level of student/instructor
interaction provides real-time training specific support and extends
training beyond content and instructor-led solutions by providing
flexibility to accommodate individual needs and schedules.
Users can log on anytime, for as long as needed.
- Direct Expert
Individuals have direct, ondemand access to live experts
for personal attention and reinforcement.
Detects individual PC settings and port access and
immediately adjusts to Java or HTML.
Support for Subject Matter, Vendor Courseware, and Certification
Expert support meets the specific needs of the user before,
during and after study and skill integration for greater job and
Provides easy accessibility to support services for those
with disabilities, increasing individual and organizational
effectiveness at all levels.
Learning Zone’s new chat interface places advanced features
and resources at users’ fingertips for easy access to courses,
knowledge archives, and save tools.
Provides users with an over-the-shoulder view of the expert’s screen
for live demonstration and step-by-step illustration.
- Simultaneous Chat
Users can engage experts in multiple classrooms simultaneously, for
- Call Me and
For users who are struggling to comprehend via chat, experts can
also use live phone support. For complex questions that require a
longer, more detailed response, experts can engage email to provide
in-depth answers and content
- Usage and
Quality Assurance Reporting
Standard and customized reports provide important usage data
enabling you to track and build value in your training,
performance, and customer service initiatives.