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IT Service Management (ITSM) is an IT practice area that is concerned with the design and delivery of high quality, value add IT services that meet or exceeds the needs of the business client they service. To attain the ITIL® Lifecycle Expert certification the student has completed study and passed all the exams for the five Lifecycle courses and the Managing Across the Lifecycle exam.
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IT Service Management (ITSM) is an IT practice area that is concerned with the design and delivery of high quality, value add IT services that meet or exceeds the needs of the business client they service. To attain the ITIL® Capability Expert certification the student has completed study and passed all the exams for the four Capability courses and the Managing Across the Lifecycle exam.
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The ITIL® Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library and helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.
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This course is an effective way to introduce the concepts, relationships and benefits of IT Service Management to IT executives and staff that may not play an active role in the program but need to understand the value it brings to the enterprise.
View ITIL® Orientation Training



This hands-on course leads to a Certificate in ITIL® Service Management - Managing Across the Lifecycle. This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices.
View ITIL® Managing Across the Lifecycle Training



This hands-on course leads to a Certificate in ITIL® Service Lifecycle Management - Continual Service Improvement. The main focus of the course is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization.
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This hands-on course leads to a Certificate in ITIL® Service Lifecycle Management - Service Design. Upon successful completion, students can expect to gain competency in introduction to Service Design, Service Design principles, Service Design processes, Service Design technology related activities, organization and technology for Service Design, understanding implementation approaches, challenges, and critical success factors & risks.
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This hands on program leads to a Certificate in ITIL® Service Lifecycle Management - Service Operation. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Operation areas: Introduction to Service Operation, Service Operations Principals, Service Operation Processes, Common Service Operation Activities, Organizing Service Operation: Functions, Technology Considerations and Implementation Considerations.
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This hands-on course leads to a Certificate in ITIL® Service Lifecycle Management - Service Strategy. Upon successful completion, students can expect to gain competencies in the leading discussions on Service Strategy, defining services and market spaces, conducting strategic analysis, applying Financial Management, managing demand, driving strategy through the Service Lifecycle, and understanding Critical success factors and risks.
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This hands on program leads to a Certificate in ITIL® Service Lifecycle Management - Service Transition. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas including Introduction to Service Transition, Service Transition Principles, Service Transition Processes, Service Transition related activities, Organization and technology for Service Transition, Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks.
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This program leads to a Certificate in ITIL® Service Capability Management - Operational Support and Analysis. The Operational Support and Analysis subject areas are Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management.
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This hands-on course leads to a Certificate in ITIL® Service Capability Management - Planning, Protection and Optimization. The Planning, Protection and Optimization subject areas include Availability Management, Capacity Management, IT Service Continuity Management, Demand Management, Risk Management, and Information Security Management.
View ITIL® Planning, Protection, and Optimization Training



This program leads to a Certificate in ITIL® Service Capability Management - Release, Control & Validation. The Release, Control and Validation subject areas are Change Management, Service Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management, Request Fulfillment and Service Evaluation.
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This hands-on course leads to a Certificate in ITIL® Service Capability Management - Service Offerings & Agreements. The Service Offerings and Agreements subject areas include Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Financial Management.
View ITIL® Service Offerings & Agreements Training




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