Official ITIL Online Training

The Information Technology Infrastructure Library (ITIL) approach to IT service management provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

Each Career Academy ITIL Training course is presented in full motion video - allowing students to see all the steps, hear the detailed explanations, and perform the tasks. Using the power of expert video instructions, hands-on lab simulations, testing modules, and around the clock online one-on-one live mentors, students will receive top quality training with real-world applicability from the most reputable eLearning provider in the U.S.

Browse our ITIL Online Training Courses:

IT Service Management (ITSM) is an IT practice area that is concerned with the design and delivery of high quality, value add IT services that meet or exceeds the needs of the business client they service. ITSM involves a transition from delivering services as stacks of individual components to that of solutions that enable successful business outcomes. To attain the ITIL Lifecycle Expert certification the student has completed study and passed all the exams for the five Lifecycle courses and the Managing Across the Lifecycle exam.

Courses Included:

• Service Lifecycle - Service Transition
• Service Lifecycle - Service Operation
• Service Lifecycle - Service Strategy
• Service Lifecycle - Service Design
• Service Lifecycle - CSI
• Managing Across the Lifecycle

IT Service Management (ITSM) is an IT practice area that is concerned with the design and delivery of high quality, value add IT services that meet or exceeds the needs of the business client they service. ITSM involves a transition from delivering services as stacks of individual components to that of solutions that enable successful business outcomes. To attain the ITIL Capability Expert certification the student has completed study and passed all the exams for the four Capability courses and the Managing Across the Lifecycle exam.

Courses Included:

• Capability - Release, Control and Validation
• Capability - Operational Support and Analysis
• Capability - Service Offerings & Agreements
• Capability - Planning, Protection and Optimization
• Managing Across the Lifecycle

The ITIL Foundation Certification Course introduces the new student to the fundamentals of IT Service Management as described in the IT Infrastructure Library and helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This course is an effective way to introduce the concepts, relationships and benefits of IT Service Management to IT executives and staff that may not play an active role in the program but need to understand the value it brings to the enterprise.

This hands-on course leads to a Certificate in ITIL V3 Service Management - Managing Across the Lifecycle. This certification completes the Lifecycle and Capability streams by focusing on the ancillary knowledge required to implement and manage the necessary skills associated with the use of the Lifecycle practices. The Managing Across the Lifecycle subject areas include Introduction to IT Service Management Business & Managerial Issues, Managing the Planning and Implementation of IT Service Management, Management of Strategic Change, Risk Management, Managerial Functions, Understanding Organizational Challenges, Lifecycle Project Assessment, and Understanding Complementary Industry Guidance.

This hands-on course leads to a Certificate in ITIL Service Lifecycle Management - Continual Service Improvement. Upon successful completion, students can expect to gain competency in continual Service Improvement Principles, continual Service Improvement Processes, continual Service Improvement Methods and Techniques, continual Service Improvement technology related activities, organization and technology for Continual Service Improvement, and understanding Implementation approaches, challenges, and critical success factors & risks. The main focus is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization.

This hands-on course leads to a Certificate in ITIL Service Lifecycle Management - Service Design. Upon successful completion, students can expect to gain competency in introduction to Service Design, Service Design principles, Service Design processes, Service Design technology related activities, organization and technology for Service Design, understanding implementation approaches, challenges, and critical success factors & risks. The main focus is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization.

This hands on program leads to a Certificate in ITIL Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Operation areas: Introduction to Service Operation, Service Operations Principals, Service Operation Processes, Common Service Operation Activities, Organizing Service Operation: Functions, Technology Considerations and Implementation Considerations.

This hands-on course leads to a Certificate in ITIL Service Lifecycle Management - Service Strategy. Upon successful completion, students can expect to gain competencies in the leading discussions on Service Strategy, defining services and market spaces, conducting strategic analysis, applying Financial Management, managing demand, driving strategy through the Service Lifecycle, and understanding Critical success factors and risks. The main focus is the Lifecycle itself, the use of process and practice elements used within it, and the management capabilities needed to deliver quality Service Management practices in an organization.

This hands on program leads to a Certificate in ITIL Service Lifecycle Management - Service Transition. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Transition domain of the ITIL Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Transition areas including Introduction to Service Transition, Service Transition Principles, Service Transition Processes, Service Transition related activities, Organization and technology for Service Transition, Understanding Implementation approaches, Service Transition roles, Challenges, Critical success factors and risks.

This program leads to a Certificate in ITIL Service Capability Management - Operational Support and Analysis. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Operational Support and Analysis subject areas are Event Management, Incident Management, Request Fulfillment, Problem Management, Access Management, Service Desk, Technical Management, IT Operations Management and Application Management.

This hands-on course leads to a Certificate in ITIL Service Capability Management - Planning, Protection and Optimization. The series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Planning, Protection and Optimization subject areas include Availability Management, Capacity Management, IT Service Continuity Management, Demand Management, Risk Management, and Information Security Management.

This program leads to a Certificate in ITIL Service Capability Management - Release, Control & Validation. The Service Capability series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Release, Control and Validation subject areas are Change Management, Service Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Knowledge Management, Request Fulfillment and Service Evaluation.

This hands-on course leads to a Certificate in ITIL Service Capability Management - Service Offerings & Agreements. The series is focused on role based clusters in a modular set, each with a certification. Each cluster contains groupings of processes and roles from within ITIL IT Service Management, intended to offer candidates a balanced knowledge of ITIL practices which have direct interaction and dependencies in their daily use. The Service Offerings and Agreements subject areas include Service Portfolio Management, Service Level Management, Service Catalogue Management, Demand Management, Supplier Management, and Financial Management.

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