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Our Policies
Your
Satisfaction is Guaranteed!
If for any reason you are not 100% satisfied with
our computer training DVD/CD-ROMs or videos, you can return it within 30 days of
purchase for a full refund. (shipping and handling costs are non-refundable.)
How to return a training course:
- Contact a Customer Service Representative at
800-80-Study to receive a Return Merchandise Authorization (RMA) number. Or
email support@CareerAcademy.com.
- Once you have obtained this RMA number place
it clearly on the outside of the returning package to ensure prompt
processing.*
- Return to CareerAcademy.com for a full refund.
* Each return must be sent to us within 30 days
of the invoice date, and must be in like-new condition. CareerAcademy.com
reserves the right to refuse damaged or incomplete returns, or returns where
more than 50% of the DVD/CD-ROMs have been opened.
* eLearning Online courses and eLabs can also be returned within 30 days of
purchase for training credit. Credits can be used towards any of our DVD/CD-ROM or
video training programs.
Guarantee Certification
We offer the industries leading DVD/CD-ROM and Video based training programs. Our
experienced instructors are well-known certified experts. We are so confident
you will succeed - that is why we guarantee IT certifications.
YES! We guarantee you will pass your certification exams! If the registered user
fails the certification exam twice after using our study material - showing us 2
scores of 95% or better on two different MeasureUp practice exams, within 180
days of purchase and can show proof of two failures for the certification exam,
the product may be returned for the full purchase price less shipping and
handling charges.
Return Products must be in good and working
condition. CareerAcademy.com reserves the right to refuse damaged or incomplete
returns.
End User License Agreement
Click here to download a copy of our End User License Agreement (EULA) - .PDF Format
Payment Terms
Individual Purchase
We accept Master/Visa Card, American Express, Money orders and Cashier Checks.
Please mail your payment to: CareerAcademy.com 6 Highview St. Needham, MA 02494
Phone: 800-807-8839 Fax: 877-876-3949
Purchase Orders
State and Federal Government, Educational
facilities and University Purchase orders are accepted. Company Purchase Orders (PO) are also welcome. We accept purchase orders
directly from clients with 50 or more employees. Company checks are also
accepted. Please mail your checks and P.O. to CareerAcademy.com 6 Highview St.
Needham, MA 02494 or for faster delivery - Fax your P.O.
with authorized signatures to 1-877-876-3949
(Toll Free) or Fax to 1-617-581-6101 (International).
Terms: Net 30
Federal Tax ID #: 10-0004834
Shipping Policy
Domestic
Available shipping methods are: DHL Ground and DHL 2nd Day Air and Next Day
Air. Please choose your preferred shipping methods accordingly. All orders will
be shipped within the next business day. Tracking information will be forwarded
to you as soon as it become available.
International
We have Video Formats: NTSC (North America), PAL (European), or SECAM. Please
select DHL International Shipping as your shipping method. DHL international
shipping charges will be added at cost to your total when your order is
processed. Please also note that DHL will collect import duties/taxes required
by your country when delivering your package. Please allow 5 to 7 business days
for delivery - depending upon location. Tracking information will be forwarded
to you as soon as it become available.
Free One Year Upgrade Policy
Career Academy.com Inc provides a simple upgrade policy for all of its qualified training products.
When Does My Free Upgrade Period Expire?
One year from the date of shipment of your original qualified purchase. You will continue to receive support
on your original product as long as it remains an active course on our website.
How do I Get My Free Upgrades?
Getting a free upgrade is as easy as ordering your original course. Just contact the customer
service department at 1-781-453-3900 x 203 or e-mail
customerservice@CareerAcademy.com and provide your invoice number from your qualified purchase for verification. Qualified
upgrades will be sent out and you will be charged shipping only.
What Is A Qualified Upgrade?
If you're not sure whether a new version is covered under the free upgrade policy just contact customer service
and they can check for you.
Upgrades are available for the following reasons:
- Your current course has had its official exam retired and a new version is available
within your upgrade period.
- A new version has been made available and Career Academy has retired and removed the previous
version from its web site.
- Career Academy has pulled a current version and replaced it with an updated version of the same course.
- If a higher category product is released Career Academy.com Inc. at its discretion may provide
you with a credit for the amount previously purchased towards the new upgrade.
Online
Shopping Security
Our site is protected through a Secure Sockets
Layer (SSL) using the highest level of public and private keys data
encryption. All transactions on this site are completely safe and protected.
This website takes every precaution to protect
our users' information. When users submit sensitive information via the website,
your information is protected both online and off-line.
When our order form asks users to enter sensitive information (such as credit
card number), that information is encrypted and is protected with the best
encryption software in the industry--SSL. While on a secure page, such as our
order form, the lock icon on the bottom of Web browsers such as Netscape
Navigator and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when you are just 'surfing'.
Federal law limits your liability for unauthorized credit card usage to $US50.
CareerAcademy.com will reimburse you for your maximum liability, up to
fifty dollars ($US50.00), provided that the unauthorized use of your credit card
resulted through no fault of your own from purchases made at CareerAcademy.com
while using our secure server. In the event of unauthorized use of your credit
card, you must notify your credit card issuer in accordance with its rules and
procedures.
Privacy Statement
Please read the following statements for all
information regarding the privacy practices of CareerAcademy.com
Information Collection and Use
CareerAcademy.com is the sole owner of the information collected on this site.
We will not sell, share or rent this information to others in ways different
from what is disclosed in this statement. CareerAcademy.com collects information
from our users at different points on our website.
Orders
We request information from the user on our order form. Here a user must provide
contact information (like name and shipping address) and financial information
(like credit card number, expiration date). This information is used for billing
purposes and to fill customer's orders. If we have trouble processing an order,
this contact information is used to get in touch with the customer.
Cookies
This site uses cookies for temporary information only. We do not gather any
information from the cookies. They are mainly used to support the e-commerce
functions of our site.
Log Files
We use IP addresses to analyze trends, administer the site, track user's
movement, and gather broad demographic information for aggregate use. IP
addresses are not linked to personally identifiable information. |
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