ITIL V3 Foundation Bridge Training

ITIL V3 Foundation Bridge Training
Product Code:PN-ITIL-V3FB
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Information Technology Infrastructure Library V3 Foundation Bridge

ITIL provides businesses with a customizable framework of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems.

The ITIL v.3 Foundation Certification Bridge Course enables an existing ITIL Version 2 certified student to upgrade their Foundation certification to Version 3 of the IT Infrastructure Library.

Our reputation speaks for itself! See what others are saying... Testimonials

Package Includes:

3 DVDs featuring live instructor-led classroom sessions with full audio, video and demonstration components
Exclusive LearningZone Live Mentor Click for Details (Value at $295) Help whenever you need it! Exclusive LearningZone - Why wait for email support? Chat Live with our Certified Instructors anytime around the clock (24x7)
Focused on practical solutions to real-world development problems
Free 1 Year Upgrade Policy

** itSM Solutions LLC is the Accredited Courseware and Training Provider for the ITIL products listed; Hard copy student manuals and Exam Vouchers can be purchased direct from itSM Solutions LLC.

Patrick Von Schlag - Patrick has worked in the Information Technology field for over 25 years and brings his extensive expertise to our courses. He has helped establish IT service management programs for a variety of organizations including pharmaceutical, energy, and software companies. Patrick was a part of one of the original service management teams in the United States. He has been a member of several CompTIA boards and is a member of the ITSM forum.

Course Features:

Main Menu
Move through hours of in-depth content - quickly and easily due to the efficient and organized structure.
PowerPoint
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more...
Exclusive Learning Zone
Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology- and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are - day or night. This level of student/instructor interaction provides real-time training specific support ansd extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules.
Controls
Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.
Full Motion Video
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.
Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section.
Resume
All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you where.
Certificate of Completion
Career Academy is recognized worldwide for its technology-based IT training curriculums. Upon successful completion of our program, you will be receiving a Career Academy Distance Education Certificate of Completion.

Course Introduction

Part 01 - ITIL Concepts

ITIL Concepts
Terms to Know
Questions to Answer
Process Oriented ITIL
Lifecycle Oriented ITIL
The History of ITIL
Why Refresh?
Need-to-Know ITSM Concepts
IT Service Management
Service
Service Model
Framing Service Value
IT Governance & Service Lifecycle
The Service Lifecycle - Value to the Business
Part 1 Review

Part 02 - Continual Service Improvement

Continual Service Improvement
Terms to Know
Questions to Answer
CSI & The Service Lifecycle
CSI What's New?
Managing Through the Lifecycle
CSI Model
CSI & Organizational Change
Ownership
Role Definitions
Service Level Management
Service Measurement
Knowledge Management
Governance
7 Step Improvement Process
CSI Roles
RACI Model
Part 2 Review

Part 03 - Service Operation

Service Operation
Terms to Know
Questions to Answer
SO & The Service Lifecycle
Service Operation What's New?
Service Operation What's Changed?
Managing Through the Lifecycle
Purpose, Goals & Objectives of Service Operation
The Scope of Service Operation
Service Operation - Value to the Business
The Principle of Service Operation
Achieving Balance in Service Operation
Balancing Stability & Responsiveness
Balancing QoS & CoS
Balancing Reactive & Proactive
The Processes of Service Operation
Incidental Management
Event Management
Event Management Measures & Outcomes
Request Fulfillment
Request Fulfillment Measures & Outcomes
Problem Management
Access Management
Access Management Measures & Outcomes
Functions of Service Operation
Service Desk
Technical Management
Application Management
IT Operations Management
Part 3 Review

Part 04 - Service Transition

Service Transition
Terms to Know
Questions to Answer
ST & The Service Lifecycle
Service Transition What's New?
Service Transition What's Changed?
Managing Through the Lifecycle
The Service Transition Model
Service Transition - Purpose, Goals & Objectives
Service Transition - The Scope
Service Transition - Value to the Business
The Service "V" Model
Service Transition - Processes
Transition & Support Management
Transition Planning & Support Management Measures & Outcomes
Change Management
Change Management - The 7 R's
Service Asset & Configuration Management
Configuration Management System
Release & Deployment
Definitive Media Library
Service Validation & Testing
Service Validation & Testing Measures & Outcomes
Evaluation
Evaluation Model
Evaluation Measures & Outcomes
Knowledge Management
Knowledge Management Measures & Outcomes
Service Transition - Roles
Part 4 Review

Part 05 - Service Design

Service Design
Terms to Know
Questions to Answer
The Service Lifecycle
Service Design What's New?
Service Design What's Changed?
Managing Through the Lifecycle
Service Design Principles & Processes
Service Design - Introduction
Service Design Principles
Service Portfolio Design
Service Design Business Requirements
Service Solution Design
Technology Design
Process Design
Measurement Design
Service Provider Models
Service Design Processes
Service Catalog Management
Service Catalog Management Measures
Service Level Management
Capacity Management
Availability Management
Service Continuity Management
Information Security Management
Supplier Management
Supplier Management Measures
Service Design Roles & Responsibilities
Service Design Technology & Design
Service Design Implementation Considerations
Service Implementation
Service Measures
Part 5 Review

Part 06 - Service Strategy

Service Strategy
Terms to Know
Questions to Answer
The Service Lifecycle
Service Strategy What's New?
Managing Through the Lifecycle
Service Strategy - Principles
Value Creation
Utility & Warranty
Service Assets
Service Provider Types
Service Structures
Service Strategy - Activities
Define the Market
Develop the Offerings
Service Portfolio
Develop Strategic Assets
Prepare for Execution
Service Economics
Financial Management
Service Portfolio Management
Define
Analyze
Approve
Charter
Demand Management
Part 6 Review

Course Closure