Video Based Training FAQ's
What's the Career Academy Technology-based Training Advantage?
Technology-based training advantage is a cost effective method that
meets the critical demands of computer users by allowing you to
experience instructor-led courses in a comfortable and convenient
environment. You get the feel of a classroom delivered through flexible
and familiar technology. Training comes to life with our video
tutorials, hands-on labs, critical assessment and real-world insight
from experts with vast experience in the subject matter. Our proven
methodology provides an unequalled training experience with exceptional
results. See the steps, listen to the explanations, and then put your
skills to work.
Who are my instructors? Are they certified instructors?
Trainers are the most experienced professionals and respected
specialists in their particular fields. Our courseware has been
customized specifically to optimize your learning experience.
Meet Our Experts here
I am having trouble with my Video Based Training classes, what do
Please view our Technical
Support FAQ page for more information.
What are the system requirements for Video Based Training?
To view system
requirements for Video Based Training, please go to our Technical
Support FAQ page.
I had to quit in the middle of a video, how do I remember where I
All items viewed thus
far are marked by a bullet.
How is my progress tracked while viewing Video Based Training?
Progress is tracked
by the amount of items completed overall in a class Module or class
What is the minimum passing score for a quiz?
The minimum passing
score for a quiz is 80. Quizzes can be taken as many times as needed or
Once I complete a class do I receive a Certificate of
Once you complete a
class, you will be able to print a Certificate of Completion, stating
when and what class you completed.
My Certificate of Completion is not showing up. What do I do?
service at email@example.com.
Are your courses available in other formats?
courses are available on iOS (iPhone, iPad, iPod.) Android coming soon.
Real Practice Labs not available on other formats.
Real Practice-Labs FAQ's
What Real Practice Labs are available?
Please view the
available Real Practice-Labs by going to our Real Practice Labs
How Do I access Real Practice-Labs?
Log into your
training account and search for your desired Real Practice-Lab. Click on
the "Launch Labs" button to begin.
How do I access LearningZone?
If LearningZone is provided with your
training package, once logged into
your account, click on the link titled "LearningZone", in the
upper right hand side of the CareerAcademy.com home screen.
Why do I need to become certified?
By obtaining your
certification, you can provide recognized proof of your professional
achievements. Being certified validates that the holder has reached a
level of competence that is accepted and valued by the industry. These
credentials enhance job opportunities, as some employers require
certification as a condition of employment or for advancement
opportunities. If you are self-employed, being certified will boost
customer confidence and provide you with a larger customer base.
Where can I find a local authorized testing center?
Most exams are administered through
Sylvan Prometrix testing centers. They have testing locations in just about every area of
the country and most international locations. You can search their web site at http://www.prometric.com to find a local testing
CompTIA certifications are administered via Pearson Vue. Testing centers and more
information can be found at http://www.pearsonvue.com/comptia/.
Project Management certifications are administered via The Project Management Institute.
Testing centers and more information can be found at https://www.pmi.org.
Need more information about these exams & cost etc?
These exams are
written by Microsoft, Cisco, CompTIA and Oracle, depending on the
certification you are pursuing.
Each exam is computer based and supervised at an authorized Prometix
testing center and usually runs 1-3 hours. The cost is $150 for
Microsoft exams and $295 for Cisco CCNA. Sylvan http://www.prometric.com can give
you the exact details.
How long before I am ready to pass a certification exam?
How long it will
take to be ready to pass a certification exam depends on how much time
you are able to study per day and your prior knowledge level. It can
vary between a couple weeks to a couple months.
Our training materials are designed to minimize the amount of time and
effort required by focusing on the material you need to pass the
tests. They don't waste time on subject matter that won't be tested. Our
training technique has been developed by industry experts who are
specialists at conveying what you need to know in an easy to follow
What are my payment options?
accepts the following forms of payment:
- Visa, MasterCard, American Express, and
- Corporate checks, money orders, and wire
transfers. Be sure to contact a sales
representative to determine the exact shipping
charges and total amount in order to prevent
delays in processing
- Company and Government Purchase Orders
(PO's) are welcome.Please mail your checks and
P.O. to CareerAcademy.com, 6 Highview St., Needham,
- For faster delivery:
- Fax your P.O. with authorized
signatures to 1-877-876-3949 (Toll Free) or
- Terms: Net 30
- Federal Tax ID #: 10-0004834
- Personal Check (Check by Fax Payment)
- Fax your Personal Check to 1-877-876-3949
(Toll Free) **This payment option is available for
US customers only
Do you offer a Money-Back Guarantee?
Yes. If for any
reason you are not 100% satisfied with your training you can return it
within 30 days of purchase for a full refund. Shipping and
handling costs are non-refundable.
Technical Support FAQ's
What are the system requirements for watching Career Academy
training videos online?
To view system requirements for
Video Based Training, please go to our Technical
Support FAQ page.
Reputation Speaks for Itself!
"I have worked
with Career Academy in
many different formats
over the last 8 years. I have been an instructor in their products, a reseller, and
business partner. I have been continually impressed with Career Academy's
professionalism, quality of products, and ethics. Their whole team works very hard
all fronts and treats their customers and partners with respect.
Author of Best Selling"CISSP All-in-One Exam Guide"
"New Horizons of
Columbus, Omaha, Memphis, Pittsburgh, Lincoln, Atlanta, Indianapolis, and Nashville's
addition of Career Academy's VideoTrainer learning systems has given us the ability to
offer our students an additional training venue. The Remote Mentored Learning
capabilities offered by Career Academy have helped revolutionize our virtual training
delivery worldwide. Career Academy's Video Learning Solution through New Horizons
Computer Learning Centers delivery gives our customers what they want, how they want and
when they want with quality delivery."
New Horizons of Omaha and Lincoln
© 2014 CareerAcademy.com
IT Certification eLearning training
online on-demand access.
PMI, PMBOK, PMP, CAPM, ACP and RMP are
registered marks of the Project Management Institute, Inc.
training is provided by itSM Solutions, a CSME Accredited Training
ITIL® and PRINCE2® are
trade marks of the Axelos LTD. The Swirl logo™ is a trade mark of the Axelos
Cisco® Learning in association with Tech 2000, a Cisco Learning
New Horizons is a registered trade mark of New Horizons
US - Canada - Australia - England - Ireland - Netherlands -
Switzerland - Germany
- Singapore - Saudi Arabia