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Video Based Training FAQ's
What's the Career Academy Technology-based Training Advantage?
Technology-based training advantage is a cost effective method that
meets the critical demands of computer users by allowing you to
experience instructor-led courses in a comfortable and convenient
environment. You get the feel of a classroom delivered through flexible
and familiar technology. Training comes to life with our video
tutorials, hands-on labs, critical assessment and real-world insight
from experts with vast experience in the subject matter. Our proven
methodology provides an unequalled training experience with exceptional
results. See the steps, listen to the explanations, and then put your
skills to work.
Who are my instructors? Are they certified instructors?
Trainers are the most experienced professionals and respected
specialists in their particular fields. Our courseware has been
customized specifically to optimize your learning experience.
Meet Our Experts here
What if I have a question about the course material or
Most of our
self-paced certification training includes interactive learning support
across the Internet. This is achieved through online real-time access to
LearningZone, interactive chat sessions with Mentored Learning Experts,
bulletin boards and continuous assessment and feedback. Our certified
online instructors are located at global support centers in the U.S.,
U.K., Australia, and Singapore to provide real-time answers to
technology and soft-skill-related questions 24 hours a day, 365 days a
I am having trouble with my Video Based Training classes, what do
Please view our Technical
Support FAQ page for more information.
How do I access my Video Based Training?
To access your Video
Based Training, simply log into your account and click on the red
"Access My Training" button located on the left hand side of the
What are the system requirements for Video Based Training?
To view system
requirements for Video Based Training, please go to our Technical
Support FAQ page.
I had to quit in the middle of a video, how do I remember where I
All items viewed thus
far are marked by a bullet.
How is my progress tracked while viewing Video Based Training?
Progress is tracked
by the amount of items completed overall in a class Module or class
What is the minimum passing score for a quiz?
The minimum passing
score for a quiz is 80. Quizzes can be taken as many times as needed or
Once I complete a class do I receive a Certificate of
Once you complete a
class, you will be able to print a Certificate of Completion, stating
when and what class you completed.
My Certificate of Completion is not showing up. What do I do?
service at email@example.com.
Are your courses available in other formats?
courses are available on iOS (iPhone, iPad, iPod.) Android coming soon.
Real Practice Labs not available on other formats.
Real Practice-Labs FAQ's
What Real Practice Labs are available?
Please view the
available Real Practice-Labs by going to our Real Practice Labs
How Do I access Real Practice-Labs?
Log into your
training account and search for your desired Real Practice-Lab. Click on
the "Launch Labs" button to begin.
How do I access LearningZone?
Once logged into
your training account, click on the link titled "LearningZone", in the
upper right hand side of the CareerAcademy.com home screen.
Why do I need to become certified?
By obtaining your
certification, you can provide recognized proof of your professional
achievements. Being certified validates that the holder has reached a
level of competence that is accepted and valued by the industry. These
credentials enhance job opportunities, as some employers require
certification as a condition of employment or for advancement
opportunities. If you are self-employed, being certified will boost
customer confidence and provide you with a larger customer base.
Where can I find a local authorized testing center?
The exams are
administered through Sylvan Prometrix testing centers. They have testing
locations in just about every area of the country and most international
locations. You can search their web site http://www.prometric.com to find a
local testing center.
Need more information about these exams & cost etc?
These exams are
written by Microsoft, Cisco, CompTIA and Oracle, depending on the
certification you are pursuing.
Each exam is computer based and supervised at an authorized Prometix
testing center and usually runs 1-3 hours. The cost is $150 for
Microsoft exams and $295 for Cisco CCNA. Sylvan http://www.prometric.com can give
you the exact details.
How long before I am ready to pass a certification exam?
How long it will
take to be ready to pass a certification exam depends on how much time
you are able to study per day and your prior knowledge level. It can
vary between a couple weeks to a couple months.
Our training materials are designed to minimize the amount of time and
effort required by focusing on the material you need to pass the
tests.They don't waste time on subject matter that won't be tested. Our
training technique has been developed by industry experts who are
specialists at conveying what you need to know in an easy to follow
Do you offer a Certification Guarantee?
We offer the
industry's leading video based training programs. Our experienced
instructors are well-known, certified experts. We are so confident you
succeed that we guarantee IT certifications. Please click here for more
What are my payment options?
accepts the following forms of payment:
- Visa, MasterCard, American Express, and
- Corporate checks, money orders, and wire
transfers. Be sure to contact a sales
representative to determine the exact shipping
charges and total amount in order to prevent
delays in processing
- Company and Government Purchase Orders
(PO's) are welcome.Please mail your checks and
P.O. to CareerAcademy.com, 6 Highview St., Needham,
- For faster delivery:
- Fax your P.O. with authorized
signatures to 1-877-876-3949 (Toll Free) or
- Terms: Net 30
- Federal Tax ID #: 10-0004834
- Personal Check (Check by Fax Payment)
- Fax your Personal Check to 1-877-876-3949
(Toll Free) **This payment option is available for
US customers only
Do you offer a Money-Back Guarantee?
Yes. If for any
reason you are not 100% satisfied with your training you can return it
within 30 days of purchase for a full refund. Shipping and
handling costs are non-refundable.
Technical Support FAQ's
What are the PC system requirements for watching Career Academy
training videos online?
information, please visit our Technical
Support FAQ page.
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all fronts and treats their customers and partners with respect.
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