Microsoft Office Outlook 2010 CBT Training

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This is a comprehensive course covering all of the functions and features of Outlook 2010 for students of any skill level. The course begins with basic concepts and gradually progresses to more advanced topics. After an introduction to Outlook's window components and the Help system, students will read and send e-mail messages using several techniques. Then they will learn how to manage e-mail messages and attachments, configure message options, and use search folders.

Students will also learn to manage contacts and use the People Pane, work with tasks, and create appointments. Students will learn how to customize Outlook and work with address books. They will search and filter mail folders, and apply and customize categories. Students will also work with personal, public, and offline folders. They will learn advanced techniques for managing and maintaining their mailboxes. Students will create and work with notes and Journal entries, share Outlook calendars and contacts, create customized e-mail templates, and use mail merge to send personalized messages to groups of contacts.

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Package Includes:

3 DVD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components
Printable courseware
Exclusive LearningZone Live Mentor Click for Details (Value at $295)
Help Whenever you need it! Exclusive LearningZone - Chat Live with our Certified Instructors anytime around the clock (7x24)
Focused on practical solutions to real-world development problems
Free 1 Year Upgrade Policy

Tracy Berry - Has been involved graphic and web design for more than 15 years. She has utilized Adobe Photoshop on many different forms including the commercial print industry, however over the past years she has focused devoted its use primarily to web production. She has designed over 200 web sites, and in doing so has discovered many tips & tricks to improve both production and efficiency. In addition to Adobe Photoshop she is also an expert in Flash as well as many Macromedia products. In fact, she has been using many of the Macromedia and Adobe products since their genesis. Over the years she has demonstrated great versatility in these products, producing content of many different forms for many different types of clients.

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Unit 01 - Getting Started

Topic A: The Program Window
Microsoft Outlook 2010
The Outlook 2010 Window
Outlook-Specific UI Elements
Demo - A-1: Exploring the Outlook Window
The Navigation Pane
Available Panes
Collapsed Navigation Pane
Outlook Folders
Context-Sensitive Tabs
The Reading Pane: Uses
The Reading Pane: Location
The To-Do Bar
Demo - A-6: Using the To-Do Bar
Topic B: Outlook Today
The Outlook Today Page
Demo - B-1: Accessing Folders from Outlook Today
Customizing Outlook Today
Demo - B-2: Customizing Outlook Today
Topic C: Getting Help
The Outlook Help Window
Demo - C-1: Getting Help
Unit 01 Review

Unit 02 - Email

Topic A: Reading Email Messages
Inbox
Message Icons
Demo - A-1: Exploring the Inbox
Reading Messages
A Received Message
Demo - A-2: Previewing and Reading a Message
Topic B: Creating and Sending Email Messages
A New Message Window
Demo - B-1: Creating and Sending Message
Automation Features
Demo - B-2: Working with Automation Features
Formatting Messages
Checking Spelling and Grammar
Topic C: Working with Messages
Work with Messages
Replying to Messages
Conversations
Demo - C-1: Replying to a Message
Forwarding Messages
Demo - C-2: Forwarding a Message
Deleting and Restoring Messages
Conversation Management
Topic D: Attachments
Attaching Files
Demo - D-1: Sending and Forwarding Attachments
Resizing Images
Previewing and Saving Attachments
Unit 02 Review

Unit 03 - Email Management

Topic A: Message Options
Setting Message Sensitivity
Message Properties
Message Importance
Demo - A-1: Defining Delivery Options
Delaying Delivery
Specifying a Reply-to Address
Read and Delivery Receipts
Message Flags
Topic B: Junk Email
Tools for Managing Junk Email
Additional Options
Demo - B-1: Exploring Junk Email Management Features
Topic C: Search Folders
Creating a Search Folder
Demo - C-1: Setting Up a Search Folder
Using Search Folders
Demo - C-2: Using a Search Folder
Topic D: Printing Messages
Print Options
Page Setup Dialog Box
Demo - D-1: Customizing Page Setup for Printing
Unit 03 Review

Unit 04 - Contact Management

Topic A: Working with Contacts
A Sample Contact Window
Demo - A-1: Exploring Contacts
Adding a Contact
Demo - A-2: Adding Contacts
Editing a Contact
Demo - A-3: Modifying and Saving Contacts
Attaching Items to a Contact
Add Contact from Same Company
Saving a Contact Attachment
Contact Folder Views
Edit Business Card Dialog Box
Topic B: Contact Groups
Creating a Contact Group
The Contact Group Window
Demo - B-1: Creating and Using a Contact Group
Modifying Contact Groups
Demo - B-2: Modifying a Contact Group
Topic C: The People Pane
Outlook Social Connector
People Pane
Demo - C-1: Examining the People Pane
Expanded People Pane
Contact Details
Pinning the Contact Card
Unit 04 Review

Unit 05 - Tasks

Topic A: Working with Contacts
Tasks Folder and To-Do Bar
Demo - A-1: Exploring the Tasks Folder and the To-Do Bar
Creating a Task
Deleting a Task
Demo - A-2: Creating and Deleting Tasks
Editing Tasks
Demo - A-3: Editing a Task
Creating Recurring Tasks
Marking a Task as Completed
Task Views
Topic B: Managing Tasks
Assigning Tasks
Demo - B-1: Assigning a Task
Accepting a Task Request
Declining a Task Request
Delegating a Task
Tracking an Assigned Task
Sending a Task Status Report
Demo - B-3: Sending a Task Status Report
Unit 05 Review

Unit 06 - Appointments and Events

Topic A: Creating and Sending Appointments
The Calendar
Demo - A-1: Exploring the Calendar
Appointments
New Appointment
Demo - A-2: Setting Up an Appointment
Creating a Recurring Appointment
Create Appointment from Email
Topic B: Modifying Appointments
Editing Appointments
Demo - B-1: Editing an Appointments Text
Reschedule Recurring Appointments
Demo - B-2: Modifying a Recurring Appointment
Deleting Appointments
Demo - B-3: Deleting and Restoring an Appointment
Topic C: Events
Single- and Multi-day Events
Demo - C-1: Adding an Event
Adding Recurring Events
Demo - C-2: Adding an Annual Event
Topic D: Calendar Views
Day View
Work Week View
Month View
Schedule View
Demo - D-1: Exploring Calendar Views
Calendar Shortcuts
Calendar Settings
Displaying Multiple Time Zones
Adding Holidays
Unit 06 Review

Unit 07 - Meeting Requests and Responses

Topic A: Meetings
The Meeting Window
Demo - A-1: Creating and Sending a Meeting Request
A Meeting Request
Adding Calendars
Scheduling a Meeting
Declining Meeting Requests
Recurring Meetings
Proposing a New Meeting Time
The Propose New Time Dialog
Rescheduling a Meeting
Topic B: Managing Meetings
Reserving Resources
Demo - B-1: Reserving Resources in a Meeting Request
Response Management
Demo - B-2: Reviewing a Meeting Response
Add or Remove Attendees
Send More Info to Attendees
Cancel a Meeting
Unit 07 Review

Unit 08 - Customizing Outlook

Topic A: The Outlook Environment
Hiding and Showing the Ribbon
Demo - A-1: Hiding and Showing the Ribbon
Customizing the Ribbon
Demo - A-2: Rearranging Tabs and Groups on the Ribbon
Hide and Remove Elements
Demo - A-3: Hiding and Removing Tabs and Groups
Demo - A-4: Creating a Ribbon Tab
Resetting Customizations
The Quick Access Toolbar
Customize Quick Access Toolbar
Customize the To-Do Bar
The Status Bar
Topic B: Quick Steps
Quick Steps
Demo - B-1: Using Quick Steps
Configure Quick Steps
Creating a Quick Step
Topic C: The Navigation Pane
Specifying the Startup Folder
Demo - C-1: Changing the Startup Folder
Creating Shortcuts
Creating Shortcut Groups
Demo - C-2: Creating Shortcuts and Shortcut Groups
Deleting Shortcuts
Demo - C-3: Deleting Shortcuts and Shortcut Groups
Topic D: Address Books
Address Books
Using Address Books
Demo - D-1: Viewing Address Books
Creating a Contacts Folder
Importing Contacts
Map Custom Fields
Unit 08 Review

Unit 09 - Customizing Messages

Topic A: Message Appearance
Themes
Demo - A-1: Applying a Theme
Selecting Stationery
Demo - A-2: Using Message Stationery
Stationery and Fonts
Message Options
Topic B: Signatures
Signatures
Signatures and Stationery Dialog Box
Demo - B-1: Defining a Signature
Editing Signatures
Demo - B-2: Modifying a Signature
Electronic Business Cards
Demo - B-3: Using an Electronic Business Card as a Signature
Topic C: Voting Buttons
Adding Voting Buttons
Demo - C-1: Adding Voting Buttons to a Message
Responding to Voting Buttons
Responses Tallied
Custom Voting Buttons
Topic D: Out-of-Office Messages
Automatic Replies Dialog Box
Configuring Automatic Replies
Mail Tips
Demo - D-1: Enabling Automatic Replies
Setting Automatic Reply Rules
Demo - D-2: Setting Automatic Reply Rules
Turning Off Automatic Replies
Demo - D-3: Turning Off Automatic Replies
Unit 09 Review

Unit 10 - Organizing Items

Topic A: Searching
Instant Search
Demo - A-1: Using Instant Search
Advanced Searches
Search Commands
Demo - A-2: Performing Advanced Searches
Calendar, Contacts, Tasks
Customizing Search Options
Topic B: Filters
The Filter Dialog Box
Demo - B-1: Applying Filters to Find Messages
Removing Filters
Demo - B-2: Removing a Filter
Topic C: Categories
Categories
Rename Category Dialog Box
Demo - C-1: Using Categories to Group Messages
Arrange by Category
Search by Category
Demo - C-2: Arranging and Searching by Category
Categorizing Contacts
Demo - C-3: Categorizing a Contact
Categorizing Calendar Items
Demo - C-4: Categorizing an Appointment and a Meeting
Quick Click
Demo - C-5: Assigning Categories with Quick Click
Creating Categories
Demo - C-6: Creating a Category
Search Folders
Unit 10 Review

Unit 11 - Working with Folders

Topic A: Public Folders
Public Folders
Working with Public Folders
Creating Subfolders
Demo - A-1: Creating a Public Folder
Assign Permissions To:
Folder Permissions
Demo - A-2: Managing Folder Permissions
Posting an Item
Editing a Posted Item
Deleting a Posted Item
Deleting a Public Folder
Topic B: Offline Folders
Online and Offline States
Switching States
Demo - B-1: Switching Between Online and Offline States
Startup Connection State
Configuring the Startup State
Offline Address Book
Adding Offline Folders
Items to Synchronize
Manual Synchronization
Schedule Automatic Synchronization
Disabling Offline Folders
Cached Exchange Mode
Unit 11 Review

Unit 12 - Organizing Mail

Topic A: Organizing the Inbox Folder
Organizing Tools
Views
Demo - A-1: Changing Views
Arranging and Sorting
Selecting Arrangements
Demo - A-2: Arranging and Sorting Messages
Conversations
Demo - A-3: Exploring Conversations
Conversation Management
Demo - A-4: Managing Conversations
Customizing a View
Creating a View
Manage All Views Dialog Box
Demo - A-5: Creating a Custom View
Deleting a View
Demo - A-6: Deleting your Custom View
Topic B: Setting Rules
Rules
Rules Templates
Demo - B-1: Creating a Rule
Applying Rules
Turn Off or Delete a Rule
Demo - B-3: Turning Off and Deleting a Rule
Custom Rules
Demo - B-4: Creating a Custom Rule
Unit 12 Review

Unit 13 - Collaboration

Topic A: Connecting with Colleagues via Outlook Social Connectors
Status Updates in People Pane
Demo - A-1: Examining the Available OSCs
SharePoint
Demo - A-2: Creating Your SharePoint Profile
OSC Configuration
Demo - A-3: Connecting Outlook to your SharePoint profile
Connecting to Colleagues
Demo - A-4: Using the People Pane to Connect to a Colleague
Status Updates
Demo - A-5: Monitoring Your Colleague’s Status
Contact Information
Demo - A-6: Viewing My Site Contacts
Topic B: Staying Informed with RSS
RSS
Subscribing to Feeds: Method A
Subscribing to Feeds: Method B
Demo - B-1: Subscribing to RSS feeds
Articles and Updates
Demo - B-2: Reading a Story and Updating a Feed
RSS Feed Options
Demo - B-3: Changing and Removing RSS Feeds
Unit 13 Review

Unit 14 - Mailbox Management

Topic A: Managing Your Mailbox
Mailbox Quotas
Demo - A-1: Importing Messages So You Have Data to Manage
Cleanup Strategies
Mailbox Cleanup
Demo - A-2: Deleting Messages and Attachments
Automatic Folders
Demo - A-3: Deleting the Contents of Automatic Folders
Clean Up
Demo - A-4: Clean Up Duplicate Messages
Compacting a Mailbox
Demo - A-5: Compacting Your Mailbox
Topic B: Archiving Your Mail
Archiving Mail
Demo - B-1: Archiving Mail Messages to a Local File
Restore Archived Messages
Demo - B-2: Opening an Archive File
AutoArchive
AutoArchive Settings
Demo - B-3: Archiving Mail Messages to a File Automatically
Archive Mailbox
Demo - B-4: Archiving to the Archive Mailbox
Unit 14 Review

Unit 15 - The Notes and Journal Folders

Topic A: Recording Information with Notes
Creating Notes
Demo - A-1: Creating and Modifying Notes
Forwarding Notes
Demo - A-2: Forwarding Notes
Notes Options
Demo - A-3: Customizing Notes
Assign a Contact
Demo - A-4: Assigning a Contact to a Note
Topic B: Tracking Activities with the Journal
Journal Entries
Tracking Automatically
Journal Options
Demo - B-1: Configuring the Journal to Record Entries Automatically
Demo - B-2: Creating Activity That Will Be Recorded in the Journal
Journal Entries
Demo - B-3: Viewing Journal Entries
Manual Journal Entries
Demo - B-4: Creating a Journal Entry Manually
Reading Journal Entries
Demo - B-5: Opening a Journal Entry and the Item It Refers To
Editing an Entry
Demo - B-6: Noting Work Performed with a Journal Entry
Unit 15 Review

Unit 16 - Calendars and Contacts

Topic A: Managing Your Calendar
Calendar Sharing
Demo - A-1: Adding an Appointment
Share a Calendar
Demo - A-2: Sharing Calendars
Grant Permissions
Groups and Individuals
Permission Levels
Demo - A-3: Permitting Another User to Manage Your Calendar
Delegate Access
Demo - A-4: Delegating Access to Your Calendar
Remove a Delegate
Demo - A-5: Removing a Delegate
View SharePoint Calendars
Demo - A-6: Accessing Your SharePoint Calendar in Outlook
Topic B: Managing Contacts
Share Contacts
Demo - B-1: Sharing Contacts and Contacts Folders
Export Contacts
Demo - B-2: Exporting Contacts
Create a SharePoint Contact List
Demo - B-3: Creating a SharePoint Contact List
SharePoint Contacts in Outlook
Demo - B-4: Connecting Your SharePoint Contact List to Outlook
Unit 16 Review

Unit 17 - Mail Merges and Templates

Topic A: Performing Mail Merges
Mail Merge
Demo - A-1: Importing Contacts to Use in a Mail Merge
Steps in a Mail Merge
Mail Merge Contacts Dialog Box
Merge Fields
Demo - A-2: Creating a Mail Merge
Inserting Merge Fields
Demo - A-3: Inserting a Merge Field
Finishing and Merging
Demo - A-4: Sending the Merged Message
Topic B: Working with Templates
Create a Template
Demo - B-1: Creating an Email Template
The Developer Tab
Demo - B-2: Showing the Developer Tab
Apply a Template
Demo - B-3: Sending a Message Based on a Template
Fields and Objects
Demo - B-4: Adding a Field Code to Your Template
Unit 17 Review
Course Closure