Millions of desktop PC used in the business world have generated a high demand for Helpdesk Support Technicians who can install, configure, test, and support PC hardware and software Helpdesk Support Technicians need the ability to analyze, diagnose, troubleshoot, and resolve hardware and software problems in order to solve an array of problems, from simple user errors to sophisticated hardware issues.

The IT Helpdesk Support Technician Career Track prepares you to provide desktop and basic network support to customers in a corporate setting. This program is an intensive and hands-on lecture experience that develops technical skills and knowledge about the effective operation and support of personal computers.

The IT Helpdesk Support Technician Career Track provides much of the knowledge and many of the skills you need to pursue all of the following certifications:

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Package Includes

IT Helpdesk Support Technician Career Track

Exam #

Course Name

CDs

Labs

Printable Courseware

List Price

220-601

A+ Certification

6 DVDs

$595.00

220-602

220-603

A+ Certification

Included with above

220-604

N10-003

Network+ 2005 Certification

5 CDs

$595.00

SK0-002

Server+ 2005 Certification

8 CDs

$595.00

XK0-002

Linux+ 2005 Certification

7 CDs

$595.00

70-271

MCDST Certification

12 CDs

$795.00

70-272

Complete Training Totals:

38 CDs

Retail Price	Suite Price
$~~3175~~	$995
You Save $2180

38 CD-ROMs featuring live instructor-led classroom sessions with full audio, video and demonstration components
Interactive Hands-on-lab simulations Try out one of our labs...
Printable Courseware
Exclusive LearningZone Live Mentor Click for Details (Value at $895) Help whenever you need it! Exclusive LearningZone - Why wait for email support? Chat Live with our Certified Instructors anytime around the clock (24x7)
7 Microsoft Authorized MeasureUp Exam Simulations
Exclusive Exam Pass Guarantee
Free 1 Year Upgrade Policy

Bill Ferguson - Microsoft Certified Trainer (MCT, MCSE, MCP+I, CCSI, CCNA, A+, Network+, Server+)
Bill has been in the computer industry for over 15 years. Originally, in technical sales and sales management with Sprint, Bill made his transition to Certified Technical Trainer in 1997 with ExecuTrain. Bill now runs his own company as an independent contractor in Birmingham, Alabama, teaching classes for most of the national training companies and some regional training companies as well as many corporations. In addition, Bill writes and produces technical training material for several companies. Bill has recently coauthored an ExamCram guide with Diane Barrett, Implementing and Administering Security in a Windows Server 2003 Network, and has written MCDST: Microsoft Certified Desktop Support Technician for Sybex Press. ... Click here to view Bill Ferguson on Microsoft.com

Kenneth Mayer - Certified CEH Trainer (CCSI, MCT, CCNP, CCDA)
Ken Mayer is a Microsoft Certified Trainer as well as a Certified Ethical Hacker Trainer and Security consultant. He started his career in computer technology in 1980s. He has offered a wide variety of IT training and high level consulting projects for Fortune 500 companies across the United States and Western Europe. He has achieved the Certified Cisco Systems Instructor certification. The CCSI certification involved a two-day lab and observation event held on Cisco in Paris, France Facility. This gave Ken the accreditation to be able to deliver Cisco Authorized Courses as a CCSI. He has taught the full line of Cisco CCNA, CCDA, CCNP, CCDP and CCIP course curriculums, including Cisco's security appliances such as PIX and IDS.

Kevin Wolford - Mr. Wolford started his computer career in 1983. He has been a technical writer, network administrator, and trainer. Kevin spent many years with Novell and is a CNI and Master CNE. In 1998 Kevin founded Tech Training, giving him a chance to test his training ideas. He is also an MCSE, Microsoft Certified Trainer MCT, and is certified in SMS, SQL Server, TCP/IP, NT Workstation, NT Server, Exchange Server, Windows 9x and 2000. Kevin has authored Microsoft certification books for New Riders and Sybex. He owns a consulting company dedicated to teaching complex technical topics in a simple way. He was involved in the early stages of Windows.NET Server's development and beta testing.

Linda McKinnon - Linux Expert, Renowned Linux Study Guide Author
Linda McKinnon has more than 10 years of experience as a successful trainer and network engineer, assisting both private and public enterprises in network architecture design, implementation, system administration, and RFP procurement. She is renowned book author and has published numerous Linux study guides for Wiley Press and Gearhead Press.

Course Features:

Main Menu
Move through hours of in-depth content - quickly and easily due to the efficient and organized structure.
PowerPoint
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more...
Exclusive Learning Zone
Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology- and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are - day or night. This level of student/instructor interaction provides real-time training specific support and extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules.
Controls
Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.
Full Motion Video
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.
Study Guides
Printable study guides for the entire course are available. This allows all material to be viewed, reviewed, and printed for viewing at a later date.
Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section.
Resume
All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you where.
Microsoft Authorized Practice Exams
CareerAcademy.com includes Authorized Practice Exams from Microsoft Certified Practice Test Provider (MeasureUp) to fully prepare you for the certification exams. Because many companies offer training and practice tests, the Microsoft MCP program has designated MeasureUp as a certified test provider to help IT candidates select the highest quality products and services. Microsoft performs quality reviews on all Practice Test Provider, and only approved practice test vendors bear the Microsoft Certified Practice Test Provider logo.
Live Demonstrations
Demonstrations are a way for the instructor to show and tell the user how to perform a task by actually doing it on screen in front of them. In this format it gives the user the power to see things done by a professional in the intended environment as many times as they would like.
Labs
This course features cutting-edge, interactive labs, which provide a hands-on learning experience. This environment allows you to interact with the software with out the need for purchasing it or having it installed on your computer.
Certificate of Completion
Career Academy is recognized worldwide for its technology-based IT training curriculums. Upon successful completion of our program, you will be receiving a Career Academy Distance Education Certificate of Completion.

Career Academy Computer-Based Training is a cost effective method that meets the critical demands of computer users. Experience our expert-led computer training courses in a comfortable and convenient environment. You get the feel of a computer training school delivered through flexible and familiar technology.

Training comes to life with our full motion video, challenging labs, critical assessment and real-world insight from experts with vast experience in the subject matter. Engage in dynamic learning where multiple senses help reinforce learning concepts. See the steps, hear the explanations then put your skills to work. Our proven methodology provides an unequalled training experience with exceptional results.

Choosing Career Academy’s training with our expert-created study guides and interactive labs will result in an engaging learning experience. You will find that Career Academy’s training is second to none. Career Academy alone is the best site to offer the equivalent to an actual Microsoft training. See the steps, hear the explanations then put your skills to work. Our proven methodology provides an unequalled training experience with exceptional results. Distinguish your knowledge. Enhance your career.