Sandra Batakis - A+ Trainer, MCT, MCSE, CIW
Sandra is a Senior Microsoft Certified Instructor with over 10 years in
the IT certification training and courseware development field. She has
offered a wide variety of IT training and high level consulting projects
for Fortune 500 companies. She possesses extensive hands-on IT
experience including working with building computer networking
infrastructure, configuring LAN, WAN and Internet security gateways,
Implementing and migrating to Microsoft Exchange 5, 2000,2003 and the
new Exchange 2007. She has delivered numerous Microsoft, CompTIA and
Adobe classroom-based as well as online Boot Camps and Seminars across
the United.
- Main Menu
Move through hours of in-depth content - quickly and easily due to the efficient and organized structure.
- PowerPoint
Utilizing PowerPoint presentations enhances the delivery by displaying a variety of visual information to the user. This type of representation allows the user to better interpret the material through charts, definitions, graphs, and more...
- Exclusive Learning Zone
Train around the clock, around the world. Our certified online instructors are located at global support centers in the U.S., U.K., Australia, and Singapore to provide real-time answers to technology- and soft-skill-related questions 24x7. This means access to a live subject matter expert no matter where you are - day or night. This level of student/instructor interaction provides real-time training specific support and extends training beyond content and instructor-led solutions by providing flexibility to accommodate individual needs and schedules.
- Controls
Move forward, back, and repeat entire topics or just a section. A progress bar illuminates as you advance through exercises.
- Full Motion Video
All courses feature full-motion videos of instructors teaching the information as if they are speaking directly to you. Our unique delivery simulates a one-on-one classroom environment creating a more personal lesson and learning experience.
- Study Guides
Printable study guides for the entire course are available. This allows all material to be viewed, reviewed, and printed for viewing at a later date.
- Review Exercises
Each section has a review quiz to aid in the learning process by validating the comprehension of the material covered before moving on to a new section.
- Resume
All courses are resumed to where you left off last session allowing you to learn when it is convenient for you without the hassle of remembering where you where.
- Live Demonstrations
Demonstrations are a way for the instructor to show and tell the user how to perform
a task by actually doing it on screen in front of them. In this format it gives the user the power to see things done by a professional in the intended environment as many times as they would like.
- Labs
This course features cutting-edge, interactive labs, which provide a hands-on learning experience. This environment allows you to interact with the software with out the need for purchasing it or having it installed on your computer.
- Certificate of Completion
Career Academy is recognized worldwide for its technology-based IT training curriculums. Upon successful completion of our program, you will be receiving a Career Academy Distance Education Certificate of Completion.
Module 1 - Introduction to Exchange Server Monitoring & Troubleshooting
Introduction to Exchange Server Monitoring & Troubleshooting
Microsoft Operations Manager 2005
Demo - Introduction to Mom Console
Introduction to Troubleshooting Exchange Server 2007
Module 1 Review
Module 2 - Monitoring, Troubleshooting Client Performance & Connectivity
Monitoring, Troubleshooting Client Performance & Connectivity
Windows Networking Tools
General Troubleshooting Tools
Monitoring Tools
Troubleshooting MAPI Clients
Demo - Monitor MAPI
Troubleshooting Client Access Server Clients
Demo - Connectivity
Demo - Task Commands
Module 2 Review
Module 3 - Troubleshooting Access to Resources and Messages
Troubleshooting Access to Resources and Messages
Public Folder Access Works
Demo - Public Folders
Important Notes
How Calendaring Works
Demo - Resources Mailboxes
Process for Troubleshooting Client Access Server Issues
Exchange ActiveSync Connections
POP3 or IMAP4 Connections
Other Connections
Demo - OWA Virtual Directories
Module 3 Review
Module 4 - Monitoring and Troubleshooting Mail Flow
Monitoring and Troubleshooting Mail Flow
Mail Flow
Demo - Monitoring Mail Flow
Tracking Tool information
Demo - Performance
Information needed for troubleshooting
Internal Mail Flow
External Mail Flow
Demo - Connectors
Module 4 Review
Module 5 - Monitoring and Troubleshooting Mailbox Servers
Monitoring and Troubleshooting Mailbox Servers
Tools for Monitoring and Troubleshooting Mailbox Servers
Demo - Performance
Demo - Counters
Demo - Move Mailbox
Troubleshooting Client Connections to Mailbox Servers
Demo - Troubleshoot Hard Drive
Demo - Restore Database
Module 5 Review
Module 6 - Monitoring, Troubleshooting External & Additional Services
Monitoring, Troubleshooting External & Additional Services
External and Additional Services Required by Exchange Server 2007
Definitions: UM Requirements
Definitions: Telephony Requirements
External Services Required for Unified Messaging
Monitoring ExternalServices with MOM 2005
Demo - Add Management packs for MOM 2005
Demo - Troubleshooting
Module 6 Review
Module 7 - Identifying Trends in a Messaging System
Identifying Trends in a Messaging System
Tools to Identify Message Trends
Mgmt Pack MOM Reports
Module 7 Review
Course Closure
